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We ask all our customers to add an automated payment method to their account. There is non existent customer service department. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Hi Stephen, Requesting to have your retainer refund is an easy process. That exception is made on the understanding that an additional service retainer is payable. A member of our team will get back to you as soon as we have the details. As expected, I didn't get any reply yet from Regus. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. If you need further help, pleasespeak with our team member who is already in touch with you. Read Customer Service Reviews of www.regus.co.uk - Trustpilot We have checked and cannot find any payment details set up in your account. If you have a helpdesk contact, we would expect a 24hours reply. This course is a must for every manager who aspires to be a leader and a success in his or her career. Why take the Change Management training from Reform Skills Inc? Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot I would love the opportunity to help further but havent been able to identify your account. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. Companies can ask for reviews via automatic invitations. They still continue to send invoices with no one responsible to be there to answer. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. 2. You will regret signing with Regus. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Access our global network of workspaces and business lounges as often as you need. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. August 31 I have been renting an office space at Regus in Kings Hill for over 12m now. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. The complaint has been investigated and resolved to the customer's satisfaction. DO NOT give them your payment info, DO NOT sign with them. Where appropriate, well also take steps to prevent the situation from happening again. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. I still did not hear anything back from them. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. I will be taking legal action if this is not returned within 28 days (31/03/2023). Change Management Certification Training in Fort Myers, FL Company Name: Max Dragon Technology This company bills you for services you do not use. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. The vital skills students learn will be immediately applicable to their careers. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. They would not remove the items that I didn't want. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. The retainer fee doesn't guarantee a successful outcome. [protected]@regus.com but did not receive reply. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Develop, apply and embed the knowledge and skills acquired by this program to your organization. I am so frustrated. This will surely increase the credibility of your complaint. Our advisors are ready to help you find the right place for you. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. We may have received incorrect data. Submit a complaint and get your issue resolved. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. I would love the opportunity to help further but havent been able to identify your account. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. It won't go in any direction! Appreciate your immediate reply. Office Space and Coworking prices are per person per month and are dependent on inventory availability. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Serviced Office Space at 9160 Forum Corporate Parkway | Regus It goes against our guidelines to offer incentives for reviews. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Avoid at all costs. The additional increase in your monthly fee is due to the annual indexation. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Talk to an expert. It is IMPOSSIBLE to get them to stop charging. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Once they sell you something that will be the end of you being treated as a valued customer. Ts and Cs apply. I have requested a retainer refund for almost three months. Best regards,Michelle Spire. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. 8. It's an automated process. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. They charge an excessive retainer fee. Location: Singapore Requesting your refund is easy. Flexible Workspace Designed Around Your Needs. As you did not process this correctly, the agreement continued an additional month. I signed a lease agreement with Regus for an office space With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. I would love the opportunity to help further but havent been able to identify your account. We have a team of specialists available 24/7 to help you find the best solution for your business. Regus | Serviced Office Space, Coworking & Virtual Offices She promised me that I could get it on October 19 because it took 48 hours. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please email me at Lorraine.brule@regus.com with your company name and details. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. But when It comes to a refund retainer. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Sandra promised me to escalate my procedure below, however, when could I get it safely? Company CEO: Linda Worthington You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. They still continue to send invoices with no one responsible to be there to answer. Companies can ask for reviews via automatic invitations. Become better managers and business leaders by achieving optimal personal and business performance. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Share your photos and videos with others to prove the truth of your words. Regus Business Centre | Better Business Bureau Profile Regus does not communicate with customers via telephone. Agile and Scrum Certification Training in Fort Myers, FL I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. I couldn't get my retainer and called them. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. 9. Do not delete my post, I will copy and paste it to spread again and again. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. I look forward to receiving more information from you. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Yelp Your agreement end date is not until 10/31/2021. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. ive been trying to get my money back ever since. Thanks again for your comments which help us improve. Absolutely unacceptable behavior. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. If it has been longer than 30 days, please get in touch so we can investigate further. BBB Business Profiles may not be reproduced for sales or promotional purposes. S. Where's gone them? When could I get my retainer back? Requesting your retainer refund is very easy: simply log into your online account (i.e. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . Thank you! We appreciate your business. Any that you do not require can be opted out through your online account. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Best, Lorraine Brule Global Customer Service at Regus. I will be taking legal action if this is not returned within 28 days (31/03/2023). A member of our team will get back to you as soon as we have the details. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Well guide you through the process. Great discounts. Jan 01 - Aug 31 They are scammers, and incredibly dishonest.