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2 users liked/thanked this post: I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. I can take the same message and copy it into gmail and send from there and it gets through with no problem. They must realise that they have a dreadful name. This amount is subject to change until you make payment. 6h21. PaddyB. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. 13h52. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. How can we as customers get BTs attention and ensure that there is a fix? What can we help with? All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. It's reassuring not to be alone. 23-04-2021 There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. I exited and restarted Mail and was then able to send emails again. One further piece of information. 13h37, on Townman, Gandalf, anneoconnor. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. 16h05. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. on 20h13. 14-07-2019 If I changed my email address I would be bound to lose something important. This sounds fiddly, but isn't necessarily. BT allows former customers to access a basic form of their email account for free. Thanks for the super fast analysis and reply. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. 20h33 All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. on RobbieMac. 23-04-2021 If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Go back to: Email help. Sky allows former customers to keep their email account free of charge and indefinitely. 23-04-2021 I consistently receive this warning: whenever I try. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. Email: timforrester@btinternet.com. Sadly not the same as my experience. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Its probably not directly relevant to your problem, but who knows with Apple!! BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. 23-04-2021 We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. The account I am using is Gmail (the google mail). I can receive emails. 1) Set up an email address with a free service. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. A warm welcome to the forums. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. Problems with email | BT Help You may have to register before you can post: click the register link above to proceed. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. We have received reports that emails to btinternet.com email addresses are being blocked. I can send & receive on my work email account using the Outlook app. Examination of the message heads of the delayed emails might be informative. All other emails to other systems have no issues. 'All of my contacts have it. Also, the web interface seems to be working just fine. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. 26-08-2021 Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. 15h33. 14-07-2019 Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. It might be worth changing your SMTP port to see if that helps. Contact Us - Customer Support | DISH I am experiencing it with emails from different addreses within a domain which belongs to another ISP. What do I have to change to make my emails send? Our Gmail accounts work on all our devices. Go back to . Announcements, Guides & Community Updates. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. I spoke too soon. I've rebooted twice and reinstalled Office 365 without success. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. However, give yourself enough time to smoothly switch over and you may find it is worth your while. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. Surface mail is also available; please e-mail us for . on 25-08-2021 iPad is working ok. I have a group of 14 people set up under Outlook 365. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. Any ideas? on Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. 16:52 EST 04 Mar 2023. Using webmail? @stevebrass Thanks, but same result as before. Rest assured that we'll do our best to assist you or get you pointed in the right direction. This amount is subject to change until you make payment. I have it in a notepad file as well if that makes it more readable. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. 23-04-2021 I can take the same message and copy it into gmail and send from there and it gets through with no problem. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. on 14-07-2019 23-04-2021 Emails to btinternet are blocked - how can we fix this? - BT Broadband All postings and use of the content on this site are subject to the. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. 19h39. Hi After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. Customer: replied 2 years ago. Have you had the chance to try the steps in the article below? A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. Sorry but how do I PM you, and what details do you need? Incoming mail works, but unable to send anything. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. If that doesn't fix the problem, see the next section. Why? I anybody else having this problem. Emails being blocked which we send to btinternet.c - BT Community btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. If you click on them we may earn a small commission. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. Not receiving @btinternet email. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. 2. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. Delays in Emails being delivered can arise from a multitude of reasons. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. 6h00. on It's good (???) Go through and update your details for each one with your new email address. provided; every potential issue may involve several factors not detailed in the conversations Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. Anyone else experiencing the same issues? any proposed solutions on the community forums. Tried on various devices with same result. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. Many customers find the BT community forum is a great way of getting help. My email is not sending from my iMac (iCloud). on Accounts that are inactive for six months . (The fix did not work until I had quit Mail and relaunched it. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. This is exactly the same as my issue - with the 993 / 465 too. MisterW, bobpullen. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. Problems with email. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. Accounts that are inactive for six months are deleted automatically. Those who wish to hold on to their email account just have to log in from time to time to keep it active. . 21h18, I have got my email working again. I then asked them to login to BT webmail and send me another email and that one came through straight away. Thank you anyway. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. All other emails to other systems have no issues. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. 15h22, on Solved: btinternet email server refusing to send outgoing - BT Can send emails fine from any other account. I can't send or receive messages in Outlook - Microsoft Support Outlook emails not being received by btinternet.com addresses My BT email is not working - Apple Community Looking through previous posts I see this has been a regular problem. by It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. omissions and conduct of any third parties in connection with or related to your use of the site. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. Fix a problem | BT Help Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". I've got a "failed delivery message". When this happens. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Ive also tried not using advanced settings at all with exactly the same results as described above. The problem usually resolves its self in a day or two. 11-07-2019 10-07-2019 19h32. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. Any ideas? On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. Delays in Emails being delivered can arise from a multitude of reasons. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. to know I'm not alone. 16h34. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. While members are not getting emails, they do appear as posts on the Google Groups page. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. Thank you, JW. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. on It is they that should investigate why other email providers don't have this problem. So it seems to be something between Android and BT Mail. If not, how do we get a moderator involved? Thanks Comic should be in the grade given in the listing title. So, I did checked around it seems that smtp is not working. That is because he has a Virgin Media email address, which would be deleted if he switched away. Copyright 1995-2023 eBay Inc. All Rights Reserved. That helps us fund This Is Money, and keep it free to use. BT need to deal with this at a high level, NOT an individual user's account. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. 6) Make a list of all of the accounts and logins that are linked to your old email address. on mingoslkd, call Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. You can link any BT email address to another broadband or Premium email billing account. on I have tried sending individual messages and simple test messages but nothing works. I expect that they are simply burying their heads in the sand and do not look at all. This started suddenly about 5 or 6 weeks ago. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? on 19-12-2022 Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. 26-08-2021 There'll likely be four of these, two from BT servers and two from Plusnet servers. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). Log out of your email account then, Using an email program? Some links in this article may be affiliate links. - edited Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on I also feel slightly better I am not alone. Are there really just two of us having this problem? This has made me want to look a bit further and so I found the Community. We have received reports that emails to btinternet.comemail addresses are being blocked.