Is there anything special I need to do when I get to the venue to scan my mobile? - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. The Payment Form will display detailed information on your ticket purchase. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. If an event is cancelled or postponed you will need to contact Ticketek for a refund. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. You will need to provide some form of ID so that staff can access your Ticketek account details. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. Will I see personalised content on the mobile site? Why does Ticketek want to access my Facebook details? Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Version 5.22 B82 R0 Can I use text or download images, photos and videos from the site? The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. Ensure your contact and personal details are correct. I am traveling the country and have a New Zealand address but my billing address is overseas. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. You will receive an Order Confirmation via email immediately. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; In most cases, tickets must be returned to the place where they were purchased. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. Held seats are sold on a first-in basis. Be sure to select the discounted 'member' ticket. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. No, you can continue to use your mobile ticket. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Find out more about. There are three delivery options: Note that for general admission events, tickets can not be replaced. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. Can I request a refund if I accidentally selected the Refundable tickets option? Restricted view refers to seats that have restricted viewing of the stage or event. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? Who is entitled to a concession or child ticket? Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. What happens if my tickets do not arrive in time? Some events may have a Family ticket which includes 1 Adult and 1 Junior. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. Change My Location Where do I redeem my Ticketek Gift Voucher? What if I need accessible seating? You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. No, for the first release, the app will only be an iPhone app. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. You can find information on how to access your Mobile Membership through the AFL Live App here. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. Ticketek routinely mismanages ticket processing which should be simple. 3 0 obj I ordered a lanyard with my ticket purchase, when will this arrive? chevron_left. What is my online AFL Membership account? All rights reserved. Some pages may contain a virtual tour and a seating map for that venue. Do I need to add to Passbook to gain entry into the venue? Can I buy tickets if I am based overseas? The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. Can I request a partial refund on my purchase if I have selected Refundable tickets? Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. Your barcode number can also be found via your online account here. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. We liaise closely with event organisers on matters related to ticket scalping. Concession and Children's ticket entitlements vary from event to event. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. No. % If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. If you do not receive your club of support pack please contact the club directly. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. When will I receive my club of support merchandise pack? 4. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. chevron_left. The website only allows one invitee from a group to purchase at a time. Will mobile tickets be removed from the Ticket Wallet after an event? To purchase more than one set of tickets to multiple events, click on the. How do I add my mobile tickets to the Ticket Wallet? 3- 12 - Junior Ticket. Their customer service to follow up and right the problems is poor. Yes - there should be no issue using a phone that has a clear screen protector. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . Concession and junior barcodes will show up as such. On arrival, simply present your mobile ticket for scanning to gain entry as usual. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. I've sent an email invitation but some or all of my friends did not receive them. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. How can I find AFL Membership on a match day? You now have the option to have your sign in details remembered for your next visit. They will be assigned the next two seats along (next to Invitee A). The example above is for an adult barcode. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Can I delete the details of my saved credit or debit card? You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Check you can log in and have your passwords ready. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. You may be required to submit to a search of your person and/or possessions before entering the event. Ticketek's Group Bookingscan help you plan your next excursion. This refers to the various levels of ticket types on offer; e.g. You might find the following websites helpful if you want more information about ticket scalping: You must allow adequate time for collection or delivery of tickets. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? Invitee A starts purchasing two seats from hold. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Many businesses act as Ticketek Agencies throughout the country. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. What if I enter my Voucher ID incorrectly online? Your AFL online account allows you to access all information regarding your 2023 AFL Membership. Once you have selected your ticket(s), there is a time limit of. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. When can I request a refund if I have purchased Refundable tickets? After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. Gift Vouchers can be purchased for specific events when available. No, Ticketek Gift Vouchers are not reloadable. There are over 20 circumstances you may request a refund. How long are my friends seats placed on hold? Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. They must present the relevant concession documentation at point of purchase and upon entry to the ground. 2 0 obj To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. endobj Where can I get more information about privacy for Friend Spotter? You are responsible for knowing the contact details of all attendees in your group. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. My Ticketek Gift Voucher has no Voucher ID? What are the terms of General Admission (GA)? If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. This is just another way of conveniently storing and viewing your mobile tickets. Invitee A changes their mind and does not proceed with their purchase. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. How do I make a wheelchair or Accessible Seating booking? To do this, please check the 'keep me signed in' box when you log in. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. The MCG does apply an additional transaction fee. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Yes, it will. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. Refer to specific details at each venue regarding accessing the stadium/park. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). Invitee B purchases the two seats they were assigned at step (b). How do I add my mobile tickets to my Ticket Wallet? How long are Ticketek Gift Vouchers valid for? Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. What are the terms of concession tickets? What if a show is cancelled or postponed? Yes, you are able to use multiple Ticketek Gift Vouchers. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. ezyTicket - your ticket is emailed to you in PDF format. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Accept the Ts&Cs and "Submit" 9. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am When attending the event ensure you can present your card on request. Tickets can be purchased via our website here, or over the phone on 1300 722 515. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Am I able to 'top up' my Ticketek Voucher with more credit? Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 No, we cannot refund the additional charge for the Refundable tickets. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. Log into your My Ticketek account and make sure all the details are correct. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. The email account that the message has been sent to is full. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. What does Ticketek do to prevent scalping? Upload your ticket. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. The app also uses your location to alert you of events currently being held at specific venues. You can log in with your email address and password to access member only content. Don't forget to bring your ezyTicket to the event. When you book online you cannot choose the location of your seat. Please note that there will be large wait times on the phone when dining tickets go on sale. Please refer to Ticketek's. Visit the Ticketek Groups page for more information. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. Going to an event with a social club, company, school, family or friends? If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. My address has changed. How do I request a refund if I have purchased Refundable tickets? How do I update my credit or debit card details once they have been saved? Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. Will I be required to pay to reserve a seat? Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. Group discounts may be offered but do not apply to all events. Ticketek Terms and Conditions of Sale. In most cases, a GA ticket is a standing floor ticket. If you have purchased concession tickets, you are also required to present a valid concession card. Change My Location Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Tap "Add to Passbook" at the bottom of your mobile ticket. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. Why is there a time limit when I buy tickets? We do not send tickets to PO Boxes or business addresses. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. Can I change to Refundable tickets after I've bought my tickets? Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function.
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