See details. 3. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. River flows are never static and are subject to fluctuations that are unpredictable. Viking allows those who book the most expensive rooms to book first. We could not wash, shower, not wash our hands and NOT able to flush toilets! #1. A drinks package at the original cost, when I first tried to book it. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. In June, there were places along the Po that completely dried up. We were given misinformation by their employee, to which their supervisor stated that verbal statements do not count. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. I also called the insurance company and was told that to get a refund we had to notify them two weeks before the trip start date. This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. We were given the option of a voucher or cash This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. #6339759. return trip Munich to EWR Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. When I called to cancel they said we did not purchase the insurance. Cannot recommend whatsoever - there are better cruise lines who deliver & care about providing a decent level of customer experience - avoid them if you can. Check here before booking an award fare. We are older and don't want to keep rescheduling this with the hopes of one day being permitted to board their ship. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. SA. Only in very rare circumstances are the sailings canceled outright. This will surely increase the credibility of your complaint. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise . My husband surprised me with the explorer suite,the room was beautiful,the balcony was amazing. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. The trip was for 2021 but was also cancelled and moved to September 22, 2022.On September 16,2022 *********************** and shattered his knee-cap and needed surgery. We have one ship starting in Amsterdam and one ship starting in BaselIf they cannot pass Kaub [the critically low water point on the Rhine], then [the passengers] all disembark on either side," he explained. We would never do a river cruise again, Paid for a cruise in Nov 2021 for an Oct 2022 cruise, 2 days before departure I broke both wrists, contacted Viking about a credit for for a future cruise - a very rude man said Viking would do nothing- they had my money for almost a year and basically told me "to bad". As compensation we have been offered a derisory 200 voucher towards a future cruise. My only hope now is for someone to cancel what I want.About time to give my loyalty to another cruise line. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Verification can help ensure real people write reviews about real companies. Refund on premium air payments that we did not receive in premiumservice. But all was not lost. Regent Seven Seas Cruises was the cruise line forced to change the most stops planned for Russia, which included visits to the Solovetsky Islands, Arkhangelsk, Murmansk and St. Petersburg, as well as Odessa, Ukraine. Refund on premium air payments that we did not receive in premiumservice. If you voluntarily cancel your cruise you may only get a partial or no refund depending on how close to departure you cancel your cruise. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. It's a human right to have access to fresh water and clean sanitation. Claim your profile to access Trustpilots free business tools and connect with customers. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. When I asked to speak with a supervisor the "customer service" representative said "I am not allowed to transfer you - the supervisor will give you the same answer." coach. By. RHINE GETAWAY. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. Because we were given a voucher, we can not get out money back. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. The key dimensions of the Avalon Vista are: River boats are built in such a way that for bridge clearance, the mast, pilot house, and sun shades can be lowered. The sailings. I complained initially that I was not given a direct flight. About 20 poeple's bag on the flight didn't make it. Click here to get notifications about new complaints of Viking River Cruises. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Yazmin Hope and Libby Gallagher For every day that is altered, AmaWaterways guests will get 50% of the daily rate they paid as a future cruise credit. 1. Subscribe to Apple News. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. We have had to cancel our river cruise because of their ludicrous covid policy. Thu 13 Jan 2022 01.00 EST Last modified on Thu 13 Jan 2022 18.22 EST. **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude). Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. This guarantee is combinable with all other Viking offers available. BBB is here to help. Passes which had been canceled since BA flight had been late. While we may have to make changes to some of our itineraries and have had to cancel a few voyages, impacted guests and travel partners have and will receive transparent updates and the opportunity to re-book onto another sailing, shared Ellen Bettridge, president and CEO of Uniworld, in an email to TPG. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. We will not be booking with Viking again. Disembark on May 1 2023 they required us to pay us in full in August 2022 which we did. Call us at 800-454-0927 to speak to a Cruise Concierge today. They feature elegant Scandinavian design, spacious staterooms with large verandas, and both indoor and al . Not at all, according to Rudi Schreiner, president and co-founder AmaWaterways as long as youre willing to be a little bit flexible. You will be cruising, you will be enjoying," he said. This site does not include all credit card companies or all available credit card offers. I asked to speak to a manager and was told by the person I talked to I could not but she would speak with one. On July 10th, 2022 my husband called Viking to inquire when the schedule becomes available. In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. "Given recent developments and the developing conflict in Ukraine,. I used my airline mile and hotel points to travel well and cheap. NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. For an explanation of our Advertising Policy, visit. Most all other cruise lines have dropped this mandate. scott@travelcodex.com, For updates: What? We are told now that change is not possible at all because vouchers have expired. I also booked this trip years ago when there was not a vaccine mandate.They will not return my money of around $22000.00 They told me I did not need vaccinations for 2022 ,now I found out we do .We do not believe in the vaccinations and I told them that right out front. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. called Business since the middle seats were left vacant. A longtime editor at Cruise Critic, Erica has also written for The Washington Post, Fodors and Lets Go travel guides, and numerous print and online cruise publications. In times of high water, river boats can reduce their height by: Another aspect of river cruising is how much water does the ship draft? They would fly to Italy and take an 8-day Viking River Cruise called . I have always liked Viking cruises and have been on 13, counting the one I am currently on. Water levels are unpredictable and can vary day by day, depending on what the weather brings. Thank you. we went to our connecting American Airlines flight with our Boarding Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Heres what you need to know. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. For cruise news, reviews and tips, sign up for TPGs cruise newsletter. How the Coronavirus Might Impact My Upcoming Viking River Cruise, Update: My Viking River Cruise And Their Coronavirus Response, Reivew: Nile River Cruise on the Grand Princess Amwaj. Desired outcome: We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. We have taken note of your feedback. If the whole itinerary is changed, youll get to sail the new itinerary and receive a 100% future cruise credit to book another cruise. Cailey Rizzo. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. He replied "absolutely no way both medically and because ************ weakens her immune system!" I appreciate the time. Cruises - Very disappointed with Viking River Cruises - Reservation # 2672768 We were supposed to do a river cruise and ended up doing a motor coach tour due to low river levels. One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Expected weather conditions during the cruise. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Many passengers were distressed by the lack of fresh water. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. The flight from Amman Jordan to Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Submit a complaint and get your issue resolved. Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. 2. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. He he tried to take the trip solo, he was charged. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 This was really Later after giving our deposit (another $8,000) we found out that ******** become a requirement to sail.My husband and I, both for health reasons can not get the vaccines and Viking to this time has been holding our money ($11,367.50) for 3 years (going to the 4th) even when we have requested several times and even hired an attorney to get our money back.When we booked the 2nd cruise, no one told us that we will loose our chance to get a refund. The climate in Europe is changing and not for the better. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Here are 8 tips for writing great reviews. Vikings inability to resolve an issue with their on line booking. Four excursions that I wanted are already sold out. Only in very rare circumstances are the sailings canceled outright. Guests and travel agents on impacted departures are in the process of being notified. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We were issued the vouchers that had an expiration date October 2022. They offered us a 150 dollar non refundable credit to be used onboard. Viking Ocean Cruises. Royal Caribbean International | Travel Requirements & Safety Protocols. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. They offered us a voucher for 125% or a cash refund. 4. We booked a cruise, paid the full booking amount. Enrollment required. Desired outcome: Check with your cruise line on current cruising conditions and what you can expect from them. The complaint has been investigated and resolved to the customers satisfaction. Like other river cruise lines, weve dealt successfully with low-water situations in the past, and we have a variety of strategies that we can deploy as necessary. It is February 1st today and I went online to book excursions for a trip almost 3 months from now. Compare the cost in points or miles to cash, and see which option is best. Anyone can write a Trustpilot review. They refuse to let us rebook with the voucher and actually suggested if we want to rebook we would have to pay them all over again. On 10/14, we filed a claim with Trip Mate.
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