While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Usually this is due to some pre-existing configuration or code in the challenge Org. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Hello, I passed the first challenge but i still have a question. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Review the steps to create the 'Cloud Technical Team Support Process'. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. I learned so much doing it. Ensure you create the Cloudy Weather Resolution automated action. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. It still gives me the same error that it isn't found. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Does somebody have a thought? The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. My brother has started to play with me! Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? Ensure you group report results correctly. When it works it plays a sound to tell you that a case has been assigned to you. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Please guide me on this.Thanks. "Please help to resolve this. I like your blog.Devops Online Training in HyderabadLearn Devops Online. And of course, I just tested the challenge 4 again and I passed! These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. "I named the process :"Cloud Technical Team" !Not sure what is going on .. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Initial Response milestone- You only need 1 criteria. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Right now he' taking a nap.so I'm off to edit some reports! That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. But I have successfully created this service console in my playground. When I made mistakes, I simply reverted to the last saved version. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. R&D, A project with Daddy: My favorite daily process! Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Did you check the little box to activate the entitlement process? Prework and Notes. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Did you create a new console? Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I'd just give it 24 hours then recheck the challenge. Already on GitHub? I am going bananas here. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Enter the billing service credentials in the custom setting. Issue was with the Lightning Page Layout. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Any advice?Thanks in advance! Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. Activate your knowledge groups and sub-groups. Thank you for your time and response. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. This comment has been removed by the author. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. nay help is much appreciated. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) The free lemonade offer worked! It has to be so simple. Good! Thanks for your advice and help. Yes you do. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. ", There are two options for email to case. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. (might not matter)The biggie- violation action- Does need to be dynamically assigned. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. This is where you start building out the ability to manage support levels. We recommend using a new Developer Edition (DE) to check this challenge. We recommend using a new Developer Edition (DE) to check this challenge. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! Keep up the good work. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". I had to do a quick refreher on this topic mid-superbadge. Why the change of heart? Any hlp? Think carefully about the language it talks about pushing cases UP and pushing cases TO. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Knowledge Basics for Lightning Experience. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. Did you perform any particular action to get the email available on the console ? Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Use another way to specify capacity for the routing configurations. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. I also got this error. advanced apex specialist superbadge solution. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. The challenge says "add the option for agents to compose emails within the console while looking at a case". I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. I started the whole of the following steps in this section with the objective of creating a macro. but i don't know what is next step? rebecca@capstorm.com. Usually this is due to some pre-existing configuration or code in the challenge Org. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? Could you share some details of what you have? I also ran into this after copy pasting the API Name out of the error message. This is my current version name. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Ensure the Macro sends an email to the customer. Did you start with a clone of the correct profile? Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at Test it first by using real email addresses before you hit that button! Do your routing configurations tie to the correct queues? Do share more like this. I have used knowledge 1000 times and have never had anything like this. "my report is looking all correct. Found my mistake (apart from taking it too literally). Any help would be greatly appreciated. Trailhead Baby any idea? Select edit page4. Salesforce projects, superbadges, and sample apps - Index The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Ensure you set up the routing for Advanced Cases properly. Configure a named credential and remote site according to the specifications outlined in the business requirements. Could you suggest how to troubleshoot it ? I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Don't be worried if you are updating several page layouts plus the console app. Even after setting up support proc and presence status. Any ideas that can help me? Trailhead Baby, THANK YOU SO MUCH!. It's likely something simple like an extra character. @MM - thanks for your time. I'm chasing my own tail. I am not sure whether its correct or not. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Why the change of heart? Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. In fact, you need to have better coding style to pass the challenges. What should I do? I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. If the action is missing from the page layout, it will not show up as an option in the feed. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. I am the Trailhead Baby! My brother has started to play with me! Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? Good to hear!!! I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. hours of inactivity vs hours of being created. I did add the things mentioned automated action in macro. Coild you please help me out? baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. This, like all superbadges, requires a careful read through the instructions prior to any clicking. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. I'm stuck on Challenge 6, creating the macro. hmmm It has been a while, but I believe that just the "standard" profile is what you need. This way, I can take a deeper look. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Still not sure what Im talking about? hmmm This looks good. Add to Trailmix. I am glad that you figured it out. can you please suggest something? Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Service Cloud Consultant Certification Guide & Tips You, my amazing reader, get more than tips for a Salesforce Superbadge. No idea what is missing. any ideas? If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. It is now working. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Go to a case- check the Status options. here is the complete guide for designers that will increase your knowledge. Hi I am stuck in challenge 6. If you want to check the support process' api name, you can extract via data loader. I dont see any check box under layout properties of Knowledge. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Confused? And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Below are tips and gotchas for each report / dashboard. Have a question about this project? Tags I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Ensure you create 'Billing Topics' for Knowledge." 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Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. I've no clue what more I need to do to complete this challenge. Does this match the requirements? Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. What can I attach to help diagnose what I am still missing? I have named and renamed it (Over and over and over). Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. read more, Youre going to think Im totally pathetic for writing about this!!! Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. I have the same problem and my Entitlement Process is already active :(. @adityavarma chekuri try to name the support process only "Cloud Technical Team". Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Thank you SO MUCH. But I have created this Data Category, so I'm not sure what the issue is. Modified 2 years, 1 month ago. Sounds like an easy oops! please help. Install the unmanaged package from the prework if you haven't already. i could pass the challenge, so great to have some experts available like you! Ensure you group report results correctly. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. At last count, there are 81 Salesforce Trailhead projects for developers. A mistake I have made many times as well! Something that helped was saving the report frequently. It is very attractive and impressive. please verify. Alas, fingers crossed for the next challenges. Ask Question Asked 2 years, 8 months ago. Youll need to enable this whole feature before you start I wont give away what its called! Nice and informative blog! Hi All,Im struggling to complete challege 6. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . for Challenge 7. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Ask Question Asked 2 years, 8 months ago. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Grief! Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? Appreciate any help. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Thank you very much for such an interesting post. I am the Trailhead Baby! I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. I wish I had a good answer for you! This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. No. THANK YOU! I've had it take up to 24 hours :(. I am not sure what I'm doing wrong? I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Keep working, great job i believe you should like my post home care specialists. Stuck on Superbadge Apex Specialist Step 1? Start in setup. And it's a little trickybut you can find out if you google it:). Its awesome once its all working. :), I am unable to solve this. The demand for UI/UX design implementation is continuing to grow. 43 are for Admins. I can't figure out what this error means. Health Cloud Superbadge He laughs when I poke his nose and tries to take toys out of my hand. stuck in challenge 6 please help. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. I'd bet that the solution is to "clone" not rename. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. I kept that particular module open one on screen while I walked through this step. Or rename a standard one? Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. I made two dollars today! error, has anyone found any way around this? As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Glad you solved the problem! I have finally managed to get through this stage. Ensure you group report results correctly. " I'm sure you've done this but is omin-channel enabled? Service Cloud Specialist Superbadge - 4,5,6,7. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Some changes are done at Challenge 2. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about Trini Mitchum Photos, Mccafferty Funeral Home Selling Body Parts, Articles S