Money from the air! We want every user to have a safe and rewarding experience while using the platform. Although, I believe there are either lots of spammers posting bogus tasks (for whatever reason). I had a bad tasker that had no clue on how to assemble IKEA furniture that also damaged it and the answer from AirTasker is plain and simple: we take no responsibility for anything, talk to the tasker. "We are so used to regulations that advocate for the customer we forget the provider also needs protection. Hi Sara, thanks for your feedback. The fees also help us to continue improving our technology to make using Airtasker a positive and efficient experience for all our members. Please don't trust them. "You accepted the task so you accepted the risk. They said that they’re interstate removalists and thus they asked for cash to do the job or else they will leave. Airtasker claimed to have 600,000 community members and more than $40m annual transaction volume. It's none of your business. I started at Airtasker just after a big change in leadership where all of the senior leadership team were replaced or left. I have written to them twice with no reply. I posted a task. This is a free work platform, Move on mate and stop being a goose. I told him not to worry about it and he left. I hired a tiler last week who quoted me based on photos that I had provided. No response. These processing times depend on your banking partner. Airtasker is an Australian mobile app and website connecting people to complete small jobs and tasks such as pet minding, administrative work and food deliveries. I firmly believe, they shouldn't allow up to a month to find someone. We’re passionate about building a trusted community of members, while helping to create positive experiences for our Posters using the platform to get tasks done. I would give more stars, but....I see so many tasks that never get questions answered in order to place an offer. Seriously guys - respond to feedback, get rid of shammers fast! Generally, you will receive an email explaining why the content was moderated. Hi Matt, Airtasker's fees are used to cover costs associated with running the platform, including secure payment systems, fraud protection, insurance, and support services. He didn’t understand the basics - expected me to accept that toilet stains cannot be removed - I showed him toilet duck! !When I emailed Airtasker support for help they informed me to go to 'Tasks' to cancel the job & ask for a refund. Airtasker more than doubles capital with new investment round. Maybe Airtasker should keep a close eye on people that consistently post tasks and never appoint a tasker. Interestingly, AirTasker has actually got a referral program (ext). Be assured that your details in Airtasker are secured. Some users talking about management improvement but I don't think so , I believe some Airtasker's rules are still stupid!Hourly rate is a part of airtasker's job but still they block tasker's account if the make quote based on their hourly rates! I look forward to receiving the refund.Best wishes Sharron, Disgusting!Just one wordDon’t care about the taskers,taskers are treated like crap.Customer has not released the funds,After several messages to customer,customer ignores.Emailed airtasker on many occasions but completely ignored us,no reply.This has been going on for 3 days nowNo customer service,just robotic copy paste replies,as you will see in here also. Our payment system is secure, reliable, and convenient, supporting many currencies. Airtasker has over 1.4 million people signed up. They said support center responded within 24 hours. From simple to complicated tasks Airtasker can help you complete your home cleaning handyman jobs admin work photography graphic design or even build a website. Airtasker has 1.4 million people signed up and turns over $75 million a year, but it provides little protection for those providing services through the platform. You think it’s in escrow?? Needless to say I cancelled his appointment. I WORKED up close with this guy – BTW HUGE GUY I would have been helpless. Tim Fung, co-founder and chief executive of Airtasker, says reports of harassment are "really concerning". Airtasker have not taken steps to remove this account. Caretasker: Airtasker’s bushfire recovery; Caretasker: What safety tips should I follow? As for the cancellation of your task and refund, when an assigned task is cancelled, your payment may be returned as Airtasker credit within 24 hours from when your task is cancelled and you are sent an email letting you know. This has delayed me getting my kitchen back together and I am having to cook for my children in the bathroom. Not great for professionals. But nothing appears my bank account. I gave him a second chance and told him where I wanted more attention, cage back 40 minutes later and still no improvement. Your reply is quite frankly a joke and shows how unprofessional you are. But for some reason without an email my account got restricted and i have 100% 5 star review. !Posters always want the cheapest deal. This safe way to pay lets you use Visa or Mastercard credit/debit cards to pay for your tasks. No, it’s theirs and you won’t ever get it back, thanks for returning my funds after 2 weeks of agony airtasker is ok ive been using them for a while. "Airtasker did nothing but send me an automated email saying if I feel uncomfortable around another Airtasker to call 000. The Airtasker … Tim Fung, co-founder and chief executive of Airtasker, says reports of harassment are "really concerning". Used airtasker after 3 years. 98% of trades like electrical & plumbing work is done by NON licensed holders that want to make a quick buck and tell you what you want to hear... Horrible! Airtasker only supports online payments through our secure program, Airtasker Pay. My suggestion is not allow more than 3 days. Airtasker is a great way of connecting people together to get small jobs or one off tasks completed that we cannot do ourselves. Does Airtasker have health and safety obligations? "Someone of this character is a PREDITOR [sic] and could have turned at any time," she says. "It is an open marketplace," she says. The platform has to act to remove bad actors and bad tasks.". Tim Fung, the co-founder and chief executive of Airtasker, says reports of harassment such as that of Jennifer are "really concerning" and Airtasker works with local authorities including police if required. Please be assured that your details are safe with us. The minimum age is 18. Airtasker my name is Mark L. On airtasker being following all the rules. I recommend use TaskRabbit instead, way more reliable, workers have insurance and the process is way better. It has been an easy and safe way to complete small jobs for extra cash for … If you have concerns you wish to discuss, you may get in touch with our Support team via support.airtasker.com. Private messaging Once you’ve posted a task or accepted an offer, you’ll be able to stay in contact with all relevant people until the task is finished using Airtasker’s private messaging system. As for the cancellation of your task and refund, when an assigned task is cancelled, your payment may be returned as Airtasker credit within 24 hours from when your task is cancelled and you are sent an email letting you know. So, about 35% goes to airtasker for so-called platform maintenance! Airtasker has over 5 Safety Gate Installers in Point Cook, with an average rating of 5.0 stars from 3 reviews. Cara is the small business editor for The Age and The Sydney Morning Herald based in Melbourne, 'I would have been helpless': Predatory behaviour warning on Airtasker. After i had to cancel the task because the guy wasn't responding, the money got stuck with them for 5(!) Airtasker is the TaskRabbit alternative for Australia and the UK. They were late by 4 hours and then they sent a subcontractor with a 20 tone truck instead of 4.5 as per their offer. Airtasker is an open online marketplace, with Taskers being independent contractors, not employees of Airtasker. Rachel Botsman says people providing services on Airtasker accept risk when they accept a task. Both I and hired person cancelled my fence extension job and I requested my refund. Credit:Louise Kennerley. "This is a two-sided thing," she says. Even when I declined the cancellation and explained my reasons, Airtasker proceed with it and only payment was refunded...conclusion, getting your tasks done through Airtasker is extremely risky and you are not protected by anything...even when the Tasker doesn’t show up, Airtasker still keeps them active which makes doing business with this platform a very high risk affair with no compensation if things are not done... just don’t try it... Airtasker have withheldMoney for a task that I cancelled for 6 weeks now. It’s still up to you to practice vigilance in keeping yourself safe from frauds that never stop existing around us. When you assign a task, the assigned task price is immediately deducted from your card account and is then held in our secure escrow account, Airtasker Pay. I posted a task and I feel unsafe, what should I do? In October 2017, Airtasker raised $33 million to enable the company to expand to Britain. Poster safety. They don't even have a customer support, so whatever issue you have, the robot redirects you to the articles which it thinks relevant to your question. Check if airtasker.com is a scam website or a legit website. Work can be dangerous. ", When contacted by MySmallBusiness Jennifer said she didn't want to comment further as "90 of my 91 completed jobs have been fantastic and I wouldn't do anything to ruin [Airtasker's] name, I would be screwed without the extra income.". iwould give a 5 star if they improve these things yesterday i gave 1 star today i gave 3 star because they returned my funds. Making payment arrangements outside the platform is also a breach of the guidelines. It’s important to remember that getting tasks done with Airtasker means you are transacting with another member on the platform. Follow MySmallBusiness on Twitter, Facebook and LinkedIn. Airtasker offers a convenient mobile application so that you can use it on-the-go on your phone or tablet. He said that if I didn't cancel the job via air tasker (so he didn't have to pay the fee) plus give him another $500 he wouldn't do it. Hi Aaron, we're sorry to hear you've had this experience. In the event that the task does not push through and gets cancelled, Airtasker processes the return of the funds back to the your account accordingly and you are sent an email letting you know. Airtasker runs a secure site with a valid certificate. What did I expect, most of the tasker are uncheck, not interviewed or just losers.. Avoid. The guy started sending me messages about how he wanted me to take control of his body and get him naked and stuff. Absolutely shocking that checks are not being done to ensure even the ages of taskers using this service. Airtasker was founded in 2012 by Jonathan Lui and Tim Fung. Hi Adrian, we're sorry you had this experience. What should I do? Hi Dan, we are sorry to hear that you have not received the return of your funds yet. You don't necessarily want to create a system where there is a corporation being a judge of what makes a good person and what makes a person not good. Hi Louise, thanks for raising this. Unions NSW and some tradespeople are calling on the Federal Government to set up an independent regulator to oversee the emerging gig economy, amid concerns workers' safety is at risk. Airtasker management are beginning to improve. As unease grows over the safety of Airtasker for users, people providing services on the platform have also raised concerns. They mentioned that Airtasker is just an app and that if I don’t pay cash they simply cancel the task and nothing would happen to them and that I’ll be in trouble as I’ll be left with all my stuff and no removalist. "Face to face he was fine, in fact I gave him 5 stars," she says. I booked a Taker to move my apartment. "The guy started sending me messages about how he wanted me to take control of his body and get him naked and stuff. But they did NOT help me find WHERE 'Tasks' is.When I explained my situation & asked for a cancellation & refund, Airtasker asked me 'when I wanted the job to be done' !! An Airtasker spokesman said the supply or sale of alcohol is strictly prohibited on the platform. Airtasker was working on developing ways to allow people to better describe their task, while avoiding constraining what people wrote, he said. The Airtasker credit can be used on your next task. As an online marketplace, our communications are mainly done via email where our support team does try their best to respond as soon as possible. They will do ANYTHING to keep your money. I can't give any start for them. Which is why contents that breach these guidelines are moderated accordingly. Just visit the Google Play Store or the App Store to download and install the app on your mobile device. Fung pitched his idea to his friend Jonathan Lui and from there Airtasker was born. Seems to think he has the right to dictate who is licensed or not . Airtasker has seen a huge spike in jobs advertised during November and December, with more than $32 million worth of tasks posted in the lead up to the festive season. Asked if he needed to remove insect screen to clean windows! No responses for my emails. Hi there, thanks for your feedback. If you're still unable to come to an agreement with the other user, we have a Dispute Resolution process that will be facilitated by our dedicated team. If you need time to review the offers but the Task deadline is fast approaching, to avoid the task from being expired, you can edit the due date by following this help centre article: https://support.airtasker.com/hc/en-au/articles/360001421728-How-do-I-edit-my-task-, Hi Donna, we're sorry to learn about your experience in this task. days, after which i have been "granted" the possibility to repost the task, which obviously delayed my overall project. I want to say Airtasker stole my money. I complained and the dispute process is ridiculous. Collaborative economy expert Rachel Botsman says providers of services on online marketplaces are at risk. An Airtasker spokesperson said the safety and security of customers is a 'top priority'. Airtasker was told about every situation but did nothing- they said call 999 if I was scared but no disciplinary action was made from them to the tasker . Air tasker took my money and will not respond to me. Makes you wonder what else isn’t being checked when you’re allowing a tasker into your home when they can’t even verify the age of the person....I have reached out to airtasker and have revived no response. For more information about AIrtasker's dispute process, please see: https://support.airtasker.com/hc/en-au/articles/360001291168-What-is-Airtasker-s-dispute-process-. And I wish I had read the reviews which are ALL BAD before using Airtasker.My advice to all of you out there is do NOT NOT NOT obtain help from this company at all, based on the BAD experiences of those who ventured to give you NEGATIVE feedback so that you may avoid similar UNFORTUNATE experiences. Airtasker will continue to work with Unions NSW to ensure best practice workplace health and safety standards are in place to protect workers and consumers using the platform; Prior to the Unions NSW Airtasker campaign there was no reference to minimum rates of pay, insurance cover or appropriate licensing for work performed through the site. We take your safety extremely seriously at Airtasker. In June 2016, Airtasker raised $22 million in a series B investment led by Seven West Media for a 15% stake. Absolutely terrible. Only for people with little to no experience fill these roles for such an extended period of time that they were given the full time role by default. Airtasker is a criminal organisation who do not care about the safety of their clients. Airtasker said the refund processed. !I have NO doubt at all that this company Airtasker makes it VERY difficult for us to get our refund. Our world class payment provider Stripe ensures quality and security. Still the same. Yes I’m aware of the terms and age limits. Terrible platform .. disgustingly expensive .. 22% .. that’s higher than Amex .. what a joke. Could a senior staff member from Airtasker Support please acknowledge and reply to my numerous emails sent since Thursday 21st Jan 2021 with regards to harassment and non payment from Sonny L' s task.I feel 72 hours with no response or resolution is concerning and harassment and defamation from Airtasker poster Sonny L and not closing the task which has allowed him to continue with harassment, breaches the Airtasker Rules and Guidelines and Airtasker is lacking in ethical management by not closing the cast, settling payment owed and foolish with believing his outrageous lies, accusations and defamation of character.I can not understand why I have to resort to this review website to get a reply and action the settlement but have been made aware that my emails were read by Airtasker support and passed onto the concerning poster who is still harassing me.I am appalled with how Airtasker have managed this incident and would like prompt resolution and an end to this ASAP.This is unprofessional and should never have gotten to this.Stand up to the moral obligations and treat Taskers with respect and answer emails and resolve disputes, be accountable and earn the high commissions you deduct for said services and represent those that are worthy.Shame on you!Donna R. I have been on Air tasker since last year. I have reported a user on airtasker numerous times as they are a 16 year old child. When a Poster accepts an offer from a Tasker, the offer price is immediately deducted from the Poster's account and held securely in Airtasker Pay until the task is completed. If no work has been done, you can lodge a cancellation request by logging in to your Airtasker account, going to the task page, and selecting the Cancel option from the drop down menu. Airtasker is a trusted community platform that connects people who need to outsource tasks and find local services with people who are looking to earn money and ready to work. I've noticed far fewer 'content moderated' responses. Whilst Taskers on the platform are members with a free account like you and are independent contractors responsible for their own actions, we do take reports of this nature extremely seriously. But no drop down menu appeared.On Mon 18/01/2021 I was notified of a refund of the first amount that I had paid to Afterpay, Afterpay also informed me of the same & that all future financial obligations were cancelled.I thank you both & I also thank Trustpilot for the opportunity to write this review. Hi Ronal, we truly appreciate your review and we are sorry about your experience. Our dedicated team is always keen to assist. **************************************Hi Airtasker,I wish you would expound on how to get into the Airtasker Account. I had a terrible experience yesterday with a cleaner. I had tasked a cleaner more than I could have just gotten from a reputable company. What can I … I was in his home alone with him organising his wardrobe.". © 2021 Trustpilot A/S. Many tasks never see the light of day. "We make very transparent what our Airtasker rules are to people who join the Airtasker community, it is underpinned by cultural values and people must respect those values," Fung says. Airtasker is a website that is set up to post different types of tasks online that you need to be completed around your home. As for the payment, Airtasker Pay is our safe and secure payment system. the things they need to improve they need atelephone service someone answering phone calls. Jennifer says she complained to Airtasker, but was not satisfied with the response. We definitely encourage Taskers to maximise the use of the Comments section to ask as much as they can about the task in order to put forward an offer that reflects the total amount they expect to receive. We want to create an open and fair marketplace.". Hi Mathew, we're sorry to learn about your experience with the Tasker you assigned. The company has an app that can be downloaded for any Android or iOS device. Botsman says security and safety measures are needed for people using services and people providing services. I have written several times in comments through the app. So, always proceed with caution. We know from the research that most of the time it is OK, but just like the real world things can go wrong.". To learn more about Airtasker pay, please see https://support.airtasker.com/hc/en-au/articles/205832680-What-is-Airtasker-Pay-. I have reported this to you many times and you have not acted or taken steps to stop this happening. If you need additional details, you may reply to the email or send our support team an email at … "Inevitably as Airtasker has grown you will get a mix of people. Once the task has been cancelled, your payment will be returned to your account accordingly. Scan airtasker.com for malware, phishing, fraud, scam and spam activity. Airtasker claimed to have 250,000 users and to process $15 million worth of tasks a year. Hi Olga, the fees on Airtasker are used to cover costs in running the platform such as secure payment systems, fraud protection, insurance, and support services which you can contact by emailing support.airtasker.com. Airtasker takes following the Community Guidelines seriously as these are created for the safety and security of users like yourself. I would give NEGATIVE asterisks to Airtasker if I could.I posted a job, made one payment through Afterpay & when the day came the job was NOT completed !! I checked his reviews - many 5 star reviews that look fake!!!!! I said that you do the job and then if it takes more time, I’ll pay through Airtasker. It's a very good platform for freelancers however the posters lack respect for the freelancers and they think getting work done for cheap prices give them the right to disrespect the freelancers. Hi Justin, when a task is assigned, the funds are safely escrowed in Airtaskey pay where it will remain either while the task is being completed or while it undergoes the dispute process. As I refused to pay cash and advised them that any increase of the fee wil be through the app, they left and they said another truck will come to do the task that is smaller and will not need cash payment. Sometimes, a Poster posts a task and never returns! I tried 'Airtasker.com' but all I got was 'What do you want done'? Seems as if when a long time line is set, the task is never assigned. You may get in touch with our Support team via support.airtasker.com so they can investigate and take the appropriate action. What are some safety tips I should follow? "As a start-up, we're trying to find our way." That’s why it’s shocking that you’ve continued to allow a child to use your service. Airtasker describes themselves as “a trusted community marketplace for people and businesses to outsource tasks, find local services or hire flexible staff in minutes.” Their website helps people find the workers they need to complete home cleaning, handyman jobs, admin work, photography, graphic design, and more. Fortunately he canceled the task so I was not charged. Get in touch with Safety Gate Installers such as Phillip G, Paul P, and Joshua K today to get a wide variety of Safety Gate Installation jobs done. air tasker is ok but room for improvement, Don’t trust Airtasker..you may end up in crisis. We are PCI compliant and regularly perform vulnerability scans against our systems. Be assured that your feedback will be relayed to the relevant team as Airtasker is keen on finding new ways to improve the platform and our service to the community in general. I posted a task but something doesn't seem right. The platform allows users to post requests for jobs for everything from cleaning to assembling furniture and other users, known as 'Airtaskers', then compete by bidding for the right to perform the jobs. For more information about how to cancel a task, please see: https://support.airtasker.com/hc/en-au/articles/200955870-How-do-I-cancel-a-task-, Only the latest review will count in the company's TrustScore. Airtasker Jennifer* posted to an Airtasker Facebook support group, Airtasker Problems, about harassment she faced after completing a wardrobe organisation task through Airtasker. These people have a pseudonym online and you go into their home. Access thousands of skilled people for your home & office tasks. Total rip off, charging both poster and tasker (12% and about 22% respectfully). Understand everything about off topic comments and not sharing info. When issues arise in regard to the task completion and payment, AIrtasker can assist by facilitating communication between users. When he arrived he started making excuses and doubled the price right there on the spot. I am very disappointing about Airtasker. It has now been 5 business days and not a single bit of work was done. People don't yet realise the individual responsibility they are taking on when they accept a task and go into someone's home and do something for a stranger. Hi Joanne, thanks for raising this. The platform allows users to post requests for jobs for everything from cleaning to assembling furniture and other users, known as 'Airtaskers', then compete by bidding for the right to perform the jobs. From furniture assembly to data entry - hire a skilled Airtasker today.