Absolute disgrace of a place rude obese staff. Poor customer service and conflicting information provided by staff! DISGUSTING!! Absolutely the poorest new customer relationships ever!! The toilets are extremely dirty as well as the showers. The staff are more interested in their weekend plans than theirmembers. it's never the same amount and do not expect any sort of customer service! A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. This gym is great! So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. The gym in Luton in Parkstreet are forever changing staff . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Correction: non-existent customer service. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. Here are 8 tips for writing great reviews. Trugym is just at the level that suits me. How many stars would you give TruGym? The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Staff on the phone where rude and abrupt and not helpful at all. Find another gym do not get involved with them. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Join the 271 people who've already contributed. I'd be in two minds about renewing my membership next year. Corporate Membership - truGym It said I should hear back within 48 hours. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! These companies sure know how to work the direct debit magic to help themselves and rip of people. Plus side, plenty of cardio equipment. Awful!! So far, an excellent option for a gym considering the membership prices are cheap. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. Very clean and covid compliant. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. Good luck TruGym you are going to need it! Every message I had left was not responded to directly by the manager. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. And parking right outside that's free!! Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. Top gym with great facilities and friendly staff that are always willing to provide support and advice. They are now pursuing me for 234 claiming I never cancelled. Pool full of screaming kids. why is jason ritter in a wheelchair In the first instance contact your local gym. It's a public swimming baths not a gym. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. I went a few times a week and they were welcoming and a great bunch of people. The pool is excellent. Join the 271 people who've already contributed. Anyone can write a Trustpilot review. Required fields are marked *. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Friendly environment for ladies only. It was ideal as there is a Friday class at 5:30. The evening staff are very welcoming and friendlly. I DO NOT RECOMMEND. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. Companies can ask for reviews via automatic invitations. | Read 61-80 Reviews out of 267 The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. We also ensure all reviews are published without moderation. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. It does seem that there are other members who have also not been refunded. How many stars would you give TruGym? | Read 241-245 Reviews out of 245 2023 Trustpilot, Inc. All rights reserved. Waste of money. Absolutely the poorest new customer relationships ever!! Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Firstly, thank you for reporting this to us. Anyone can write a Trustpilot review. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. We also ensure all reviews are published without moderation. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. We also ensure all reviews are published without moderation. How many stars would you give TruGym? Your cars are not safe! because of this I was able to cancel my contract. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. The Gym is crowded all the time. 2023 Trustpilot A/S. Very unprofessional! On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. Head office failed to respond to emails! Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Verification can help ensure real people write reviews about real companies. It goes against our guidelines to offer incentives for reviews. I use both the free weights, machines and also classes. If you continue to use this site we will assume that you are happy with it. Weights are all over the place. Otherwise I would give it a five star rating. Cancelled after one year membership. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk - Trustpilot They offer classes which I have found very useful for my weight loss. I go to the gym because its an only female gym, however its extremly dirty. Stockton On Tees - AVOID!! Lovely gym with great facilities! I was asked if Id like to suspend or cancel my membership. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. It goes against our guidelines to offer incentives for reviews. Head office failed to respond to emails! The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! Find out how we combat fake reviews. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Trugym Chathamarrrgh!!! After a few weeks of this i started to get upset. I paid for a year membership and at that point had several months left. But no way to resolve it. Verification can help ensure real people write reviews about real companies. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. It goes against our guidelines to offer incentives for reviews. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service If you want a real Les Mills class, or any customer service, go to another gym! I email head office never got a reply. Absolutely shocking customer service. Your experience matters. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. This gym offers friendly staff with excellent personal trainers. I would not recommend this gym to anyone. Read Customer Service Reviews of trugym.co.uk | 3 of 14 - Trustpilot We use dedicated people and clever technology to safeguard our platform. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. The staff and instructors are lovely and always happy to help. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 We use dedicated people and clever technology to safeguard our platform. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 Also more weight clamps are needed as there aren't enough for the machines and free weights. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. Staff were non empathetic and unhelpful following the incident. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. We also ensure all reviews are published without moderation. 0 star! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. why would you not notify any body ? Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. We also ensure all reviews are published without moderation. PREMIUM EQUIPMENT Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. Joined for a month at the Keighley branch in August 2013. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Companies can ask for reviews via automatic invitations. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. BUILD A PERFECT RESUME. not enough space for stretching n exercise. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This gym offers friendly staff with excellent personal trainers. Verification can help ensure real people write reviews about real companies. The showers and changing rooms are always clean and warm. This was a friendly gym in Boston Lincolnshire. The machines, if broken are repaired quickly. trugym customer service. Verification can help ensure real people write reviews about real companies. Staff members were a mix bag. Join the 261 people who've already contributed. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. I asked for complaints procedure for head office and that was also denied. We use dedicated people and clever technology to safeguard our platform. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. I choose at this time to cancel our memberships and truGym continued to take money from my account. Not sit there and eat cakes.Ridicules customer service overall. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Anyone can write a Trustpilot review. Dreadful management of memberships Id avoid this company and invest elsewhere! The management are useless and very unfriendly. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Anyone can write a Trustpilot review. We also ensure all reviews are published without moderation. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Like a sauna. Awful!! Published on: January 2, 2023. Nobody will reply to emails or tweets. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Absolutely flabbergasted of the audacity and attitude she had with me. Your experience matters. Understandably very angry!! Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Good luck TruGym you are going to need it! Same as below - Trugym Bromley closed and didnt refund the lost membership. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. THE WORST customer service i have ever had the misfortune to encounter. 2023 Trustpilot A/S. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Needs airing conditioning throughout the gym. Maybe they could squeeze in another floor mat area near the gym balls. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Management ineffective and ambivalent. How many stars would you give TruGym? kept it quiet from staff aswell ! The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. Great for all ages, shapes and sizes! Management is awful only good thing about trugym . This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. This week i have attended a tone class and a body pump, both were identicle. They definitely must have known about the closure. Bring back Les Mills Body Combat please! | Read 21-40 Reviews out of 264 It was a great gym to start off my journey on becoming the best version of my self. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. I think the gym is great but some of the free weight equipment is getting a little tatty and old. there are no fitness classes like totally shredded in the evening. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. so you can relax after your workout. Lots of equipment to use and is open to everyone. This gym is great! Any attempt to contact head office is ignored. Would definitely recommend to a friend especially with the ladies only facility. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 13 Gym was great but suddenly closed down with little more than a note on the door. | Read 101-120 Reviews out of 258 Join the 269 people who've already contributed. the recent cctv cameras introduction is also not only bothering me but most of us who cover. Verification can help ensure real people write reviews about real companies. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 14 Here are 8 tips for writing great reviews. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. 2023 Trustpilot, Inc. All rights reserved. Great equipment and when broken is fixed quickly. How many stars would you give TruGym? | Read 61-80 Reviews out of 237 The changing rooms are always clean and the same for the showers! The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Awful!!! Staff are mostly friendly and it's well worth a visit. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. It has been three weeks and no one has been in touch. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. Dont join the gym. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. I am very disappointed that you have emailed me as a new member. Anyone can write a Trustpilot review. All rights reserved. TruGym Stevenage. Anyone can write a Trustpilot review. So unprofessional. Good equipment. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 14 I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. Hi,There are no induction classes for new joiners on weekends. Your experience matters. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Don't join this gym. Gym is always clean and range of machines is good.