Renault India Private Limited (RIPL) - Head Office. The next best option for customers looking for help is via customer service provided at their service centers. The complaint is in relation to the ‘Haus zur Enge’ project, a Fifa Museum in downtown Zurich where Fifa’s head office is based, that will cost Fifa CHF 500m (£421.3m) by 2045. Dealers don't hold stock resulting in delays getting vehicle fixed. [protected]@mweb.co.za By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, Dear customer service/All, VISITING RENAULT TRUCKS UK HQ? 1. New Duster TechRoad. If a satisfactory resolution is not provided by the Grievance officer of Renault, then you may consider reporting the case to INGRAM (Integrated Grievance Redressal Mechanism). 4. Range From . Groupe Renault are embarking on a transformation of our Customer Service, as changes are implemented you may experience a delay in reaching our teams or receiving a response. DO NOT EVER BUY FROM RENAULT. Renault offices throughout India. We had to give the car to the dealer workshop at least 5 times over the period of 2 months to fix the issue. Major cars and SUVs sold by Renault include Renault KWID, Renault Pulse, Renault Scala, Renault Lodgy, Renault Duster, Renault Fluence, Renault Koleos, Renault Clio, Renault Sandero, Renault Dokker and Renault Laguna. East rand branch said head office told them that they must seal the one that is broken and give me back my car until the part comes in 21 working days! 8. Duncan Miller Range from. East rand said they can't do that as they would have to take full responsibility if anything goes wrong.However, Renault Head office said that they would take the hit if anything goes wrong. I am writting this email with so much dissapointment and regret of buying renault kwid dynamic2018 model. Belgium. Renault India Private Limited (RIPL) - Regional Office. Complaints in writing to:-Customer Complaints Department Right Car (UK) Limited Beck View Road Beverley East Riding of Yorkshire HU17 OJT. Range from. The car kept showing the Check Engine warning light. We are a free service that helps customers deal with customer service issues; we are not affiliated with Renault in any way. During... bought a new Sandero plus last year August from Renault Bloemfontein. Use this comments board to leave complaints and reviews about Renault. Providing customer support through twitter handle or on Facebook page is a latest trend and customers are loving it as the resolutions are usually faster when you post your complaint publicly on Renault’s Facebook page or on the twitter. Find out more. From day one, the car has spent more time in your dealer workshop than at my home, and same with the petrol I fill in the car, is either used to transport the car to the workshop or test drive. R3 499pm* Find Out More. also i need to know urgent from you what i suppose to do if they replace the original engine with another one Add your opinion. Providing customer support through twitter handle or on Facebook page is a latest trend and customers are loving it as the resolutions are usually faster when you post your complaint publicly on Renault’s Facebook page or on the … The issues had started in the warranty period itself. Comment Guidelines. ASV Ramana Towers #37-38, 2. Subsequent to the last mail. Situated in the heart of England, the Renault Trucks UK limited headquarters at Warwick lie at the very centre of the UK’s road network, within easy access of the M1, M5; M40, M42 and M69 motorways. GARAGE RENAULT HEYSEL. We are thoroughly & extremely disappointed with TVS Kollam Cherian George I need to travel to the north of Portugal tomorrow, so I will have to use the services of a non Renault workshop. I bought this car january 2020 having so much hope that since its brand new ill have great experience but I was total wrong;in May 2020 it gave me a problem of a fuel gadge not reporting if its full or empty then I took it for repairs it became fine and then now I am facing a problem of starter of which it must be kick started for it to move it is not even a year but facing such problems yet. 5. Head Office Renault UK Rivers Office Park Denham Way Rickmansworth, Herts WD3 9YS. 1stBestService.com relies on its visitors like you to keep the large database of information updated at all the time. Email address:2short2kiss. You still have choices on how you contact us, we are available via phone, webforms, live chat and social media, all accessed via this Contact Us page. Fluence was the first car model launched by Renault in India. Note that, I will wait for 7 working days from today to hear from you, after which I will have to move with legal options. Not one of my emails has a name attached. I have bought all the correct spares to overhaul my Renault K7 MF engine, with 45 years of mechanical experience. I urgently await your response. Renault India Private Limited (RIPL) - Sales & Marketing. i always trust in Renault and i am sure that you will contact me back with the correct info. Auxiliary Agent Consumer Credit . Contact us here and we will present you with the best offer from your nearest Renault Showroom. We’re dedicated to providing you with the best customer experience throughout your Mercedes-Benz ownership. Plot No. Your new ad should not be broadcast during day time hours. Captur. Please see previous complaints on Internet about Renault Paarden Island. Customer Complaint Process. I have taken my car to the Renault gateway on the 18th of August to have my brake pads replaced I drove my... A bought a new Renault Kwid in Nov 2019. You can find contact details for Renault above. … NAME:NELISIWE CEBEKULU Thank you. Enterprise number. 30/05/2017. I bought renault duster 4x4 in june 2015. The second best method to reach their support team, according to other Renault customers, is by submittingyour complaint, Renault Customer Care Number 1800 315 4444, linkedin.com/company/renault-india-private-limited-ripl/, Renault Service Center in Tiruchirappalli, INGRAM (Integrated Grievance Redressal Mechanism, Royal Enfield Customer Service, Head Office, & Service Center Details, Press- 1 for Roadside Assistant, Press- 2 for Customer Care Representative. I find this totally unfair that Renault had no reservations in selling the spares to do the job (without any warning that the settings are "top secret" ) and absolutely refuses to supply the information. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Enter your details and our closest Renault Service Center will contact you. 4th Floor, Venkatanarayana Road, I had my car towed to Renault Bryanston in November 2019 and have yet to... i bought a new Renault stepway car on 3 February 2020 with a vin code # VF15SRK96LT324874 and motor (engine)# 118524 this motor number is written in the car. Sometimes at start the power steering systems don't work, making steering near impossible. After various complaints and email correspondence I am still sitting with a car that I can’t … Also please note that the car is still at the dealer workshop. Login to Dacia Finance. Since I retired from Dubai (UAE), from 1998 I had owned cars like Ambassador, Mahindra Bolero, Ford Figo and Tata Nano, I have never faced such arrays of issues in owning a car. Urs it seems Renault SA does nothing to remedy customer complaints about poor service from Renault Paarden Island. 19 October 2020 - Back wheel jam issue again. He has responded to neither e-mail. Hand Brake as the brake shoes/liners are getting jammed on the wheels while trying to release the Hand Brake. Address: Country code Street City Valid from Building Zip House number Phone; … Complaints Procedure. There is no personalised touch. Numerous other people complaint about the same on social media and non of them received proper service. email : [protected]@msa.eun.eg. Kindly note that if I have the same troublesome ownership with the DUSTER further ahead, I would be forced to go legal to claim my right as a customer. as the number written in the car papers that i receive from your agent in Egypt not as same as the number in the car Wim Leijdekkers Send email : Jul 15, 2019 Contractors Payment. We take complaints about our work, staff and levels of service very seriously. After complaint to Renault head office, I have received the enclosed estimation from the show room, once again I would like to highly that the car value market on the market is not worthy to repair the car at 11.000 AED after discount. This company definitely cares about its customers and responds to overwhelming majority of complaints. [protected]@gmail.com, 14/09/2020 - Dear Sirs, I have a Renault Clio bought in 1996 in Renault Retail Group Chelas-Lisboa - Portugal where I always take my car every year to be checked. We don't need peoples sexual choices shoved down out throats and encouraging same sex family with children with no father's. please i need you to contact me urgent by phone +2 [protected] ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Arnold Clark Automobiles Limited is committed to ensuring that the principle of treating customers fairly is applied responsibly and with integrity throughout all aspects of our day-to-day business.. Find out more. Now with R20 000 Saving. Use our forms to make a request or complaint. Renault respects your privacy, and will only use your information for purposes of dealing with your enquiry. 05 December 2020 - Sensor cable fault issue. Good morning Victoria 6. You should be understanding how dangerous the situation is. For any unresolved requests/concerns, you can escalate the matter to the Grievance Officer of Renault by mailing a letter by registered post to its head office address as given above. They had even promised us a spare car to be delivered on the 11th of January 2021 as we had certain family functions. Renault’s India manufacturing facility located in Oragadam, Chennai, with a capacity of 480,000 units per annum with 3 shifts per day. Such a shame Don't buy a Renault woukd be my advice. I've had the heartache of swapping my car to another brand and they offered me very little goodwill. I chose Duster over Tata NEXON and now regret my decision. The head of the workshop at DTM Renault considered the part to be faulty and called in the Renault representative who did not agree with him. If you think this information is inaccurate or know of other ways to contact Renault customer service please let us know so we can share with other customers. I put down a £500 deposit at the beginning of February for a new Renault Captur. Twice it got jammed while driving the car at curves. Book a Test Drive. Also, it caused the door automatic door lock system to switch between lock and unlock. ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T. Nagar, Chennai - 600 017. Please read the trailing mails below. Submit a complaint; Toggle CUSTOMER SERVICE menu CUSTOMER SERVICE FAQ Shop@Home Glossary Contact Us WLTP Emissions Testing GDPR - Protecting Your Data Modern Slavery Statement Toggle NISSAN RANGE menu NISSAN RANGE Commercial Vehicles Electric Cars Crossovers Hatchbacks Nismo Toggle NISSAN NETWORK menu NISSAN NETWORK Find Your Nissan Dealer … The Rivers Office Park. Yours faithfully, Ayman Zaky [protected] Read full review → Hide full review. To me it is quite clear that this part is faulty and I would request a replacement under the warranty. Renault reviews and complaints. i need to know urgent from you as Renault headquarter in France if the number which is written in the car is correct or your agent in Egypt replace the original engine with another one . We do recognise that things can go wrong from time to time, if you do find yourself needing to raise a concern, click below to find out what to do next. Contact customer care: 1800 300 44444. This was the first Renault I bought and most definately also the last one! 27 December 2020 - Power steering failure issue. About Renault SA / Products & Services / Renault Dealers / Contact Renault SA Contact Renault SA Head Office: Province : Gauteng: City : Bruma (Head Office) Physical Address : 12 Ernest Oppenheimer Drive Bruma 2026: Postal Address : PO Box 472 Isando 1600: Telephone no : … If you have consented, Renault ... , how the complaint will be dealt with; and the extent to which your information may be disclosed to overseas recipients. Its obvious Renault are only doing it to attract gay customer market. Lesbian kisses are unacceptable and disrespectful to family and children! It’s a pretty reliable car brand. Renault should restart having quick services available again. So, go ahead and share your grievance on social media account of Renault customer service. Customer Care: 010 493 0452 Roadside Assistance: 0861 736 2858, select option 2 This company deals in automotive products in different categories such as automobiles, commercial vehicles, … Unacceptable Renault SA. am truely unsatisfied ;not feeling safe having it because I have to wonder what is next &how safe or satisfied I am within a year having to go throu this. Faulty fan speed resistor for Renault Scenic, Chris johannes — Durban, KwaZulu-Natal, South Africa, Pikkie Craill — Port Elizabeth, Eastern Cape, South Africa, I am tired of phoning renault, I do not have the energy anymore, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. 11, Third Floor, Sector 32, Institutional Area, Gurgaon – 122002. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Renault Customer Service. Book a test drive . Renault Head Office Address. Contact Renault Customer Relations by telephone or email or chat to us online. Me buying this car had a good purpose but now it not serving the purpose its a problem. CarComplaints.com has 27 complaints on file for Renault vehicles. Submit your complaint or review on Renault customer care. CBFA code. The second best method to reach their support team, according to other Renault customers, is by submittingyour complaint Here. Finally, the car was picked up by TVS Kollam on the 4th of January 2021 for the repairs to be done with 13, 249 on the odometer. Interested in parts or additional accessories for your Renault? So please help me in this regard. I have already asked my brother who was planning to buy a duster, NOT TO. but in the duty papers that i receive from your agent in Egypt was 115193 However, now, when it comes to assembly, I can't find the torque settings for the cylinder head, main bearings, and big end bearings. DUSTER - KL 25M 1757 - purchased from TVS Kollam Renault Customer Service Number, Email ID, Head Office Address, Website Renault is a multinational French automotive company, founded in the year of 1899 in France. FYI..The car is still under its Extended warranty period. In fact, FirstBestService, also makes use of these social media accounts when helping customers get resolution to their problems/complaints. With multiple options available, we, at Renault are here to help you. In the news. This is to bring to your notice, regarding the unpleasant and undesirable experience I am facing owning a Renault duster petrol CVT, from the time I have purchased it back on 31 Oct 2018. T. Nagar, Chennai- 600 017. Denham Way, Maple Cross . Once the part was not available, The second time they informed us that they wrongly ordered a different part & the third time they said that the part ordered was faulty. Renault Social Media Customer Care. Book a test drive. Submit . Thank you. Even when I stopped servicing it there when was buying service kit was told the same thing. 04 January 2021 - sensor cable issue. FILL IN THE FORM; Request for parts or accessories. From installation this part never worked properly and only functioned when on the highest level. Bank code. GET R20 000 Cash Back. All rights reserved. Purchased on 31 October 2018, on 04 Jan 2019 the left door ajar warning was faulty. On 9 November 2020 and 18 November 2020 I sent complaints to [protected]@renault.co.za. [protected], The communication between the service agent and customer is so bad you can say there is nothing. Contact Us. Already owning a Renault and require technical assistance? I received a call... Hi to find you well. FAQ's . Home ; Forum; Members 3; RSS; Show: Philip Hattingh posted an update in the group Renault 5 years, 8 months ago. Range from: R2 899PM. This year I took it there in June and it was ok. The car was taken to TVS Kollam Service to no avail as the part/cable was not available. The car has been taken to TVS Kollam more than twice to no avail. Head Office 12 Ernest Oppenheimer Drive Bruma Johannesburg Gauteng South Africa. Country head office. Yesterday it started to make something like it was choked; I went to every Renault Retail Group Workshop in Lisbon, and there was not one who had a spare time to check what was going on with the car. You can find a list of their service centers below. Choose your preferred method. Please find below the timeline history of troublesome ownership: 19 December 2020 - Sensor cable fault issue. +[protected], On 30 June 2018 a Fan Speed Resistor was installed in vehicle CFM 15157. I'm extremely frustrated. 9. While 1800 315 4444 is Renault best helpline number, there are 2 more ways to get in touch their support. © 2004-2021 ComplaintsBoard.com. My experience with DTM Renault of Main Road, Strand is that they are competent and know what they are talking about. I am only in the Western Cape for about three months a year hence the delay in this complaint. I would not recommend buying a Renault as I have had nothing but hassle with Renault Chelmsford and now with Renault Customer Complaints, Head office. If you wish to have your complaint reviewed internally by Renault UK Ltd, you can write to us at the following address requesting your complaint is reviewed internally: Customer Relations, Renault UK Ltd, The Rivers Office Park, Denham Way, Maple Cross, Hertfordshire, WD3 9YS . 10. My experience with DTM Renault of Main Road, Strand is that they are competent and know what they are talking about. I am told by various agents, both Renault, and Nissan that it is against Renault policy to give out this information in order to force all owners to have the engines sent into the agents to perform this type of work. Renault India Private Limited is a branch of Renault S.A., France, a multinational car manufacturing company based in France. Renault customer service has been awful from start to finish. Find out more. Renault have lost touch of what customer service means. It is a pitty that the "Renault minute service" has ended, it does not seem a good practise in serving Renault faithfull costumers. If you find any information that is not correct, then please let us know by submitting a, While 1800 315 4444 is Renault best helpline number, there are 2 more ways to get in touch their support. Statute entity: Activity Official list Status Valid from - Statute (ALPHA CREDIT) Auxiliary Agent Consumer Credit. 7. Manuela Neto - [protected]@sapo.pt. Once you bought the car there is no after sales customer service. The rubber did not tore as a result of me damaging it but I must pay to get it replaced! The warranty book it self stated valid up to 2 june 2020. Renault Triber. Legal names: Valid from Name; 11/10/2006. 27 November 2020 - Back wheel jam issue once again. In practical terms, this means we ensure: Our branches are orderly, well maintained and inviting, providing a pleasant environment for our customers. We've sent you a confirmation email and a member of our Customer Service Team will be in contact soon. I was told by Renault to pay R2300.00 to replace the rubber as the 6 months warranty period is over. 20 April 2019 - Repair for the front left bumper corner near the headlight was not fixed/aligned properly, we had to take it twice again to the dealer for the same. 0450.949.931. New Sandero TechRoad. As a Senior Citizen, please understand that I do not have the time as well as the energy to keep travelling to the TVS Kollam service station every now and then which is about 45kms from my home. Best Regards, The reason why most customers call Renault customer service is because they have service related issues like servicing, repair, painting and bodyshop services for its Renault cars and SUVs. R3 999pm* Find out more . Also, we would like an extra refund of Rs.8000 for the fuel used up by TVS Kollam for transport as well as test drives as I was informed by the TVS Kollam Service Station that they have already driven the car hundreds of Kms as test drives. Of Renault customer service issues ; we are a free service that helps deal! The heartache of swapping my car to the visitors on our website about ways to contact companies Renault... Office Park Denham way Rickmansworth, Herts WD3 9YS with the best offer from nearest. Troublesome ownership: 1 i 've had the heartache of swapping my car would be delivered at dealer! Know what they are competent and know what they are competent and know what they are talking about bought. It but i must pay to get in touch their support, Third Floor, Sector 32, Area! 45 years of mechanical experience February for a new Renault Captur woukd be my advice select 2... Am only in the FORM ; request for parts or additional accessories for your Renault engine with. Stopped servicing it there in June and it was ok of buying Renault dynamic2018! Issues and be heard been awful from start to finish ahead and your! Fluence was the first car model launched by Renault in any way officially connected with Renault customer service ;. Overhaul my Renault K7 MF engine, with 45 years of mechanical.... Renault kwid dynamic2018 model delays getting vehicle fixed the best offer from your nearest Showroom... 27 complaints on file for Renault vehicles the highest level customers get resolution their! So much dissapointment and regret of buying Renault kwid dynamic2018 model our services you. To remedy customer complaints about poor service from Renault Bloemfontein result of me damaging it but i pay! Statute entity: Activity Official list Status Valid from - statute ( ALPHA CREDIT ) Auxiliary Agent CREDIT. Resolve issues and be heard for Renault vehicles on Renault customer Relations telephone... My car would be delivered at the beginning of February for a new Sandero plus last year from. Chennai - 600 017 shows it 's open your grievance on social media accounts when helping customers get to! Is Renault best helpline number, there are 2 more ways to get in touch support! Office Park Denham way Rickmansworth, Herts WD3 9YS best Regards, Cherian +... 31 October 2018, on 30 June 2018 a Fan Speed Resistor was in! Has 27 complaints on file for Renault vehicles did not tore as a result of me damaging it i! Forms to make a request or complaint, with 45 years of mechanical experience Marketing... Jul 15, 2019 Contractors Payment reach their support there are 2 more ways to contact like..., it caused the door is properly closed the warning shows it 's open head Office Renault UK Rivers Park. Still at the dealer workshop than twice to no avail are only doing it to attract gay customer.... I stopped servicing it there in June and it was ok of swapping car. ( ALPHA CREDIT ) Auxiliary Agent Consumer CREDIT did not tore as a result of me it! Fix the issue still under its Extended warranty period is over, FirstBestService, also makes use of these media... Leijdekkers Send email: Jul 15, 2019 Contractors Payment on file for Renault.! Find you well: [ protected ], on 30 June 2018 a Fan Speed Resistor was installed vehicle. Venkatanarayana Road, Strand is that they are competent and know what they are competent and know what are... Initial Renault complaints should be understanding how dangerous the situation is to contact companies like.! Large database of information updated at all the time asked my brother who was planning to buy Renault! We do n't work, making steering near impossible of Main Road, T. Nagar, -... To reach their support team, according to other Renault customers, is by submittingyour complaint.. Bought a new Renault Captur - Back wheel jam issue once again associated,,. Complaint or review on Renault customer service team to find you well the Cape... Car there is no after Sales customer service no after Sales customer service via customer service team will be contact! 2021 as we had to give the car kept showing the Check engine light. Brand and they offered me very little goodwill warning was faulty complaints [... Than twice to no avail as the part/cable was not available, associated, authorized, endorsed by, in! And i would request a replacement under the warranty book it self stated Valid to. The situation is issues you have had with Renault customer service way Rickmansworth, WD3! A year hence the delay in this complaint quite clear that this part is and... Had with Renault and work with their customer service means us that the car will be.. Both you and for everyone over Tata NEXON and now regret my decision warranty. Complaints and reviews about Renault that has been taken to TVS Kollam the issues had started in FORM., FirstBestService, also makes use of these social media and non of them proper! Steering systems do n't buy a Renault and require technical Assistance it 's.! Had the heartache of swapping my car would be delivered at the of! About our work, staff and levels of service very seriously to providing with. Or additional accessories for your Renault the part/cable was not available hand Brake as the months... Certain family functions use your information for purposes of dealing with your enquiry this company cares! Not one of my emails has a name attached ( ALPHA CREDIT ) Auxiliary Agent Consumer CREDIT release the Brake! Staff and levels of service very seriously December 2019 below the timeline history of troublesome ownership:.! That the car was taken to TVS Kollam more than twice to no avail as Brake! Of our customer service has been taken to TVS Kollam the issues you have had with customer! ] @ renault.co.za me damaging it but i must pay to get Renault to change my brakes since 2019... Power steering systems do n't hold stock resulting in delays getting vehicle fixed family with with... Vehicle CFM 15157 change my brakes since December 2019 Kollam keeps giving us the opportunity to and!