Met and exceeded requirements for daily, weekly, and monthly phone time statistics. and attendant regulations as well as the Company’s internal controls, policies and procedures, Is familiar with pit accounting procedures and administrative tasks, i.e., fills, credits, marker transactions and responsibilities, Maintains the highest degree of confidentiality including guests and fellow associate’s information, Views challenges as opportunities and is open and receptive to change, Actively seeks information about new work situations; strives to understand the rationale and implications for changes in work responsibilities or environment, Treats change and new situations as opportunities for learning or growth; identifies the benefits of change; speaks positively about the change to others, Quickly modifies behavior to deal effectively with changes in the work environment; tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors, Exercises flexibility and patience in difficult situations, Inspect the cleaning and servicing of guestrooms and public areas, Assign special projects as directed by the Director of Housekeeping, Report any needed repairs or discrepancies of guest rooms, Ensure that all Guest Room Attendants have appropriate supplies and linens, Assist in the cleaning of guest rooms when necessary, Assist in processing AM and PM room status reports, Ensure that the Guest Room Attendant’s linen cart is neat and well organized, Ensure that linen closets on guest room floors are completely stocked, Maintain supply cage stock, neat and clean at all times, Must have all guest rooms punched in via the phone after completion, Ensure check out/vacated rooms are a priority, Knowledge of hotel, facilities and events, To ensure hotel, guest and associates are maintained in a safe and secure environment, Ability to maintain 4-Diamond level cleanliness standards, Ability to work with management on special projects, Strong attention to detail with a sense of urgency as required, Must be able to communicate via radio and phone as needed, Inspect a required # of rooms on a daily basis to ensure Guest Room Attendants (GRAs) are conforming to the sanitation requirements of health laws and standards ser by the Company, Inspect hallways and guest elevators for debris and cleanliness, Ensure GRA task sheet is signed verifying water flushing policy and procedures, Engage, entertain and inspire all who visit The Mirage by making a focused commitment to L.O.V.E, A high school diploma and one or more years related experience and/or training; or equivalent combination of education and experience, Housekeeping supervisory or related job experience preferred, Able to communicate effectively in primary languages, both written and verbal, preferred, Learn all facets of supervising games to include Game security, Player Tracking, Bank Roll Maintenance, Observe table games security, dealer technical proficiency, assurance of credit and player tracking and Currency Transaction in accordance with Indiana Gaming rules and regulations, Experience supervising and providing team leadership strongly preferred, Proficient with Microsoft Office software preferred, Ensure utilization reports are accurately completed at designated time, Ensure compliance of company and departmental policies and procedures, Colorado Gaming Regulations and Internal controls, Complete play evaluation sheet at specific levels of win or loss, Communicate all information regarding section to incoming Floor Supervisor, Knowledgeable of Colorado gaming laws or experience with gaming laws and regulations, Minimum of one year experience as a Table games dealer, Assumes overall responsibility for the effective gaming service activities for a designated area, Maintains constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity, Maintains awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance, Oversees and assures high standards of customer courtesy on each game and works closely with Special Events, Players Club and other casino staff members in this regard, Ability to use all equipment associated with the position, including, but not limited to, computer keyboard and telephone, Ability to review and comprehend player data and other necessary documentation and observe play of guests, Ability to observe and direct actions of subordinates, Ability to communicate effectively with customers and all levels of employees, Ability to move effectively and efficiently around pit area so as to be able to observe play at all tables, Sound technical understanding of games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others, Demonstrated knowledge of policies and procedures of games supervised, as well as knowledge of and ability to identify various cheating techniques, Completion of a wide variety of specific games training programs with resulting proficiency in several pit games, Accountable for daily supervision and leadership of front line Usher & Ticket Takers employee group, Ability to work collaboratively with Security and other departments in an emergency situation, Assess, evaluate and coach front line colleagues, Highly responsive to emergencies in a fast paced, time sensitive environment, The ideal candidate will have a minimum of 3-5 years’ Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue, Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. Handles complaints and renders decisions tactfully, Observes games, always looking for irregularities or deviations from procedure including internal security of the games. Improved standards as needed. His general responsibilities, however, are mostly of … Also includes the ability to develop plan of action to address potential risks and develop contingency plans, Execute against experiential marketing plans to include, staffing, setup, monitoring guest engagement, provide Start/Stop/Continue debrief to marketing team, Provide input to formal performance evaluation (calibration) of team members in the areas of the business they are leading, Work within pre-determined budget and operational guidelines. Take an active roll in determining airworthiness. Greet customers and ask the quality of service they are receiving. Responsible for directing employees to provide high levels of service. Assist Store manager with interviewing hiring and orientation process. Position Power to manage the Associates behavior to have better results in selling. Clean area before opening and closing of store. Established and maintained bank rolls for tables, Tracked play of guests for a cash rewards program, Coached and developed team members in a one-on-one scenario, Relayed any suspicious activity to supervisors immediately, Manage issuing of complimentary meals to guests, Was able to meet and exceed quarterly sales and service goals, Managed and mentored operations team members to identified sales opportunities, Used telemarketing as a way to develop new customer relationships, Orchestrated off-site opportunities to drive additional sales, Utilized close proximity to local mall and smaller businesses to bring in new relationships, Assisted in several high value incoming relationships, Completed all necessary reports and schedules. Leads and inspires customer-centric culture by proving direct feedback and supervision of the associates the in-store experience, Coaching Team: Provides coaching to the store team in the core areas of customer engagement and sales results. Experience with open table operating system. Provided exceptional customer service to guests. Download Floor Supervisor Resume Sample as Image file, To get involved in performance management of associates (e.g. Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Floor Manager roles. Create a Resume in Minutes with Professional Resume Templates, Zara Mall of Now Hiring for Floor Supervisor. Always looking for new ways to improve customer service. Reporting daily activity to upper management, Initially hired as Server, quickly moved to Bartender, later to Floor Supervisor, Frequent multitasking was required to handle high-volume work load, Maintained high service standards under minimal supervision, exceeding customer expectations of service and professionalism, Ensure that each customer receives outstanding service. Floor Managers are employed by retail establishments to direct staff and interact with customers. Processing online orders, checking for product availability in different stores, and sending them directly to clients. Controlling store operations such as payroll projections, strategy sheets, and charge sends to or from a store. Handles the daily operations of the store, Assists and engages with customers to achieve maximum sales, Delivers feedback to employees by training and coaching, Hired as a sales associate, promoted to stock supervisor a few months later, and then promoted to floor supervisor a year later, Works all inventories (2/year), and ran an inventory when store manager was out of town, Opens and closes store, and balances registers at the end of day, Helps with making schedules, approving payroll, and hiring employees, Has helped other stores in district with stockroom and sales floor management and corporate visits, Helps with loss prevention and reducing shrink numbers. Opening and Closing store in an ordered and timely fashion, including counting cash registers, making deposits, and storing and filing all of the appropriate paperwork. Communicate with supervisors, crew, as well as customers to assist dissatisfied customers. Closely monitors customer flow to ensure the capacity is adequate to meet guest volume, Issues, approves, and monitors the issuance of complimentaries to protect company interests, Ensures that all guests are treated with courtesy and respect. The Floor Supervisor is part of the team responsible for the total profitability, maintenance and merchandise presentation of the store. Models the expected standard of behavior to provide unparalleled customer service and appropriately respond to customers and team members as those interactions arise, Prepares the 90-day review of probationary subordinate team members. And automatic debit to special guest requests and handling lost and found items there many. 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