airline reservation agent duties and responsibilities

Reservation Agent Resume Samples and examples of curated bullet points for your resume to help you get an interview. Reservation agents make and confirm travel arrangements for passengers by using computers and manuals to determine timetables, taxes, and other information. See the Future Outlook and Educational Requirements for "RESERVATIONS AGENT". 3. In a call … What Does a Call Center Agent Do? Tips for Your Career and Your Job 4. Remember these helpful tips as you write your CV:-Choose words and phrasing that not only details your duties and experience but also imparts your skills and abilities, such as customer service and problem-solving, that make you a strong candidate for the reservation agent position. Use our Job Search Tool to sort through over 2 million real jobs. Airline reservation agents work in call centers or, in some cases, at home. Check-in officers, or ‘airline customer service agents’, need to have excellent communication skills, patience, and most importantly, an instinctive ability to cope with difficult situations in a calm and professional manner. More Supplemental Aviation Career information. Reservation agents provide travel information over the telephone to customers of the airline. There are, however, several common primary duties nearly all Reservation Agents can expect to perform. Proactive Airline Reservation Agent and customer service professional offering 15+ years experience in sales and customer service. Duties of a Reservations Agent. Ensure reservation department and Front Office staff are constantly aware of availability states open, on request , closed dates, high demand dates etc. RESERVATION AGENT DUTIES AND RESPONSIBILITIES: Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. They answer customer questions, and quote airfares. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. This job position has to answer customers' queries over phone, emails and help customer book one-way, return, and connecting flights to desired destinations. 1) Makes and confirms reservations for passengers on scheduled airline flights: Arranges reservations and routing for passengers at request of TICKET AGENT or customer, using timetables, airline manuals, reference guides, and tariff book. A well-drafted Reservation Sales Agent resume focuses on the following duties – assisting customers in purchasing travel tickets which may include train, air, bus or cabs helping in travel arrangements, booking for events and accommodation, booking for amusement parks or concerts, recommending alternative service, receiving calls and interacting with customers and … When customers call to make reservations, agents enter the destination and desired date and time into the airline's computer system. Ticket agents sell tickets in terminals or in separate offices. Assist with Check-In An important responsibility of passenger service agents is assisting with airport check-ins. Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins. Allocating seat numbers. Tips for Creating a Great Reservation Agent CV. A reservation agent fulfills a very responsible and vital job as he or she is responsible for providing information to customers by use of telephone and other communication media.They may be employed by various agencies involved in reserving travel places for travelers. They then process payments and send the details and confirmation to the guest. Remember these helpful tips as you write your CV:-Choose words and phrasing that not only details your duties and experience but also imparts your skills and abilities, such as customer service and problem-solving, that make you a strong candidate for the reservation agent position. Your duties would include: Dealing with passenger enquiries about flight departures and arrivals. Some jobs offer their Reservation Agents bonuses or perks for reaching monthly or quarterly goals, while others may place a minimum requirement for their Reservation Agents to meet. They take calls and answer questions about airline regulations, help customers make travel plans, and work with computers to resolve problems. They use telephones and computers to receive calls from customers looking to book tickets and get help with reservations. They may support customers in person, on the phone, online or a combination of these. If the question is not something the Reservation Agent knows or has immediate access to, it is their responsibility to obtain the answer and get back to the customer. will show you which careers match your interests. duties and responsibilities: Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction. Find and apply today for the latest Reservation Agent jobs like Reservations Agent, Reservations Manager and more. Average salary (a year) £13,000 Starter. Best Career There are plenty of opportunities to land a Airline Customer Service Agent job position, but it won’t just be handed to you. It also determines the cost of the flights. You now have a good idea of what you'll be doing, and hopefully you’ve determined that you have the right personality traits and skills for this career…you're just about ready to start applying for jobs! Although Reservation Agents report to a supervisor, their work is performed with minimal supervision. KansasArtStories. Non-Flying - Baggage Handler, Ground or Station Attendant Non-Flying - Airline Lineperson Non-Flying - United Airlines Position Descriptions Non-Flying - Airline Ticket Agent Airline Customer Service Agent Job Description. 2) Examines passenger ticket or pass to direct passenger to specified area for loading. Airline customer service agents make sure passengers and their luggage safely board the right aircraft at the right time. The Airline Reservation Agent is the person responsible for booking flights and offering passengers the necessary information about their travel. Ideally, they help customers choose the right packages and accommodations to fit their needs. 3) Assemble issue required documentation, like tickets, travel insurance policies, and … 1) Use Career Testing to find the perfect career, 2) Use Career Counseling to discover your career direction, 3) Use Personality Type Testing to learn what really motivates you. Ticketing agents must be familiar with schedules and be able to answer questions about travel times, connections and layovers. Looking for a position as an Airline Reservation Agent. Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Travel Agent duties and responsibilities. Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations Airline Reservation Agent . They take calls and answer questions about airline regulations, help customers make travel plans, and work with computers to resolve problems. Ticket Gate Agent Job Description - CareHealthJobs.com. Reservation Agents must be very knowledgeable on the services they are selling or promoting. If you want to work as a Reservation Agent, focus on the following. Ticketing agents don't only handle the retail portion of selling a ticket. Read More >> Working Conditions Working knowledge of office equipment, such as copiers, fax machines, and scanners, Certified Travel Associate (CTA) or Certified Travel Counselor (CTC). The type of company a Reservation Agent works for will greatly determine their duties and responsibilities. We scoured the internet and found these links full of learning opportunities and the latest industry news. 2. Airline reservation agents typically work in an office environment outside of the airport for a specific airline. Duties To keep an airline functioning smoothly, most employers hire an assortment of administrative personnel. Airline customer service agents make sure passengers and their luggage safely board the right aircraft at the right time. Airline Reservationist . A review of current job listings identified the following main responsibilities. Airline ticket and service agents Description. Travel agents typically will handle deposits and payments, and the payments they receive from clients will cover these expenses. Summary It is my objective to properly inform callers of the available flights and to help them decide the details of the trip. As you begin looking at job postings, you may notice that there are additional qualities that airlines look for in candidates. Read More >> Working Conditions Average salary (a year) £13,000 Starter. for Your 4) May maintain advance or current inventory of available passenger space on flights. How well you can do the job that will eventually be entrusted to you also matters for every position, the skills set will be different for the position of an airline customer service agent, here is a list of skills that can be placed in a resume: sample skills for airline customer service agent resume. Customer Services Agent January 2018 Customer Service Agent JOB SUMMARY To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge You will also need to complete the company's training program. Add these to your repertoire of skills and broaden your career options. While the programs vary by company, you can expect to receive at least one month of classroom training and to be tested repeatedly. Ensure quality of work, meet the Airline standard, and motivate staff to achieve positive contribution on daily basis Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit Improve Customer Interaction at CTO (ex. Duties of a hotel reservations agent include receiving calls from guests interested in staying in a hotel, verifying customer information and payment options, sending customers a confirmation note or email and assigning rooms to customers. Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. The main duty of a Reservation Agent is to assist customers with planning and booking reservations. The agent works very closely with ramp personnel and the airport station agent or manager. Reservation agents make and confirm travel arrangements for passengers by using computers and manuals to determine timetables, taxes, and other information. Checking passengers in. − To ensure that all reservations are recorded following established procedures with full and clear information and that they … Airline Station Agent . In 2004 the median salary for all airline reservation agents was $27,750 per year. The most successful Travel Agents are able to use networking and marketing to establish connections with their clients. Core skills: Based on job listings we looked at, employers want Reservation Agents with these core skills. They may also help plan travel itineraries by suggesting local tourist attractions and places of interest. Also Reservation and Transportation Ticket Agent Jobs. AAA’s Travel Agent Training Center – AAA offers an online program for travel agent certification that can take as little as 5 weeks to complete or as long as 5 months depending on the amount of time you can devout to it. Job Duties. See How To Write The Perfect Resume. Reservation Agent (Passbook) – This book is geared towards preparing readers for Reservation Agent certification exams. to. 5 Reservation Agent jobs and careers on Caterer. Reservation Agents working for a cruise line would benefit from the resources and knowledge of this organization. 3) Plans route and computes ticket cost, using schedules, rate books, and computer. Some airlines require that you have some, or all, of the following attributes: • You can speak, to varying degrees, a second or third language • You have the ability … 2. Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins. Due to the rise in online and self-booking options, the Bureau of Labor Statistics predicts a decrease in job growth by 12 percent through 2024, resulting in a job loss for this sector of about 8,700. Employee must have the ability to accomplish structural repairs. Reservation And Ticketing Agent Employee Duties & Responsibilities 1) Prepare customer invoices accept payment. work you will be Key Duties and Responsibilities: − To deal efficiently and politely with all telephone, email, internet and ‘in person’ enquiries. Making reservations for customers based on their various requirements and budgetary allowances. Premium Passenger Report & Walk In Passenger Report) You will also receive additional on-the-job training. Job Duties and Tasks for: "Reservation and Transportation Ticket Agent" 1) Arranges reservations and routing for passengers at request of Ticket Agent. 2) Types requested flight number on keyboard of on-line computer reservation system and scans screen to determine space availability. Airline Ticket Agent ... Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers. They offer national standard certifications that are recognized by the leaders in the industry. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline … American Airlines Position Descriptions, Duties, Responsibilities and Working Conditions. Cruise Lines International Association – Founded in 1971, CLIA advocates for the education and promotion of the cruise industry and its workers. Reservation Agents must have impeccable customer service skills and be excellent communicators. RESERVATION AGENT DUTIES AND RESPONSIBILITIES: Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. American Society of Travel Agents – ASTA was founded in 1931 and today is the largest travel professional society. They may also help plan travel itineraries by suggesting local tourist attractions and places of interest. The most experienced agents earned $45,100 per year. Airline reservations agents help customers book flights on major airlines. © 2021 Job Hero Limited. Personality! Your duties and responsibilities as an airline customer service agent may vary from one airline to another, although in general, you would be responsible for: • Providing information over the phone, electronically or in person regarding routes, schedules and fares Qualifications for Airline Operations Agent Employment The operations agent must have top-notch communication skills for receiving and transmitting information from and to pilots, ground crew, flight schedulers, and fuelers. DOT:   238.367-018, © Copyright 1997-2020, CAREERPLANNER.COM ® Inc. 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Agents relay this information to customers and help them find the right itinerary for their needs. Reservation and ticket agents are employed by airlines, bus companies, railroads, and cruise lines to help customers in several ways. The agent works very closely with ramp personnel and the airport station agent or manager. Reservation Agents must be comfortable working independently. £40,000 Experienced. Typically, this information includes trip planning, car rentals, seat availability, fare information, schedules, tours, meals, and other information relevant to the customer’s flight plans. Work with clients to determine their traveling needs. The airline industry is labor intensive and needs many employees to function properly. Knows the type of rooms available as well as their location and layout. Learn about Southwest Airlines culture, salaries, benefits, work-life balance, management, job security, and more. Job description and duties for Cargo and Freight Agent. The main duty of travel and reservation agents is to make reservations. Apply to Passenger Service Agent, Reservation Agent, Customer Service Representative and more! Issuing boarding passes and luggage labels. Crafting a Airline Customer Service Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Airline ticket agents may also be stationed at boarding gates at the airport. Responsibilities: Plan details for travel including transportation, accommodation, and airlines. Before clients embark on a flight, they must go through the ticket counter first, where passenger service agents examine their ticket, passport, and other identifying documents, and confirm their flight details. Whether at an airline, hotel, resort, bus or train station, your duties include selling tickets in-person or to phone customers and confirming reservations with follow-up emails, letters or calls. Hotels and cruises sell package deals; car rental facilities sell additional insurance packages and car upgrades; and airlines sell seats with additional legroom and services, just to name a few. 2) Is your resume getting you enough interviews? An airline customer service agent works in an airport or a call center, providing information and assistance to the flying public. passionate about! There are more resources available on the Web for those interested in becoming a Reservation Agent. Knows the type of … 370 Airline Reservation Agent jobs available on Indeed.com. All rights reserved. Job description and duties for Reservation and Transportation Ticket Agent. Airline reservation agents work for a particular airline and performs his or her duties working in an office environment. It locates available flights and the best connections if more than one flight is necessary. 4) Is your resume getting you enough interviews? Guide clients on the appropriate styles of transportation, travel dates, costs, and accommodations. 3. The main duty of a Reservation Agent is to assist customers with planning and booking reservations. Friendly nature and hard-working attitude enabling the ability to meet any challenge in fast-paced environments. For example, a travel agent could be trained to work with a reservation system used by several airlines. A primary responsibility of virtually all reservation agents is to make and confirm reservations. They answer customers’ questions, make travel suggestions and book rooms and tickets. Complete with useful examples and practice exams it is the perfect resource for those studying for Reservation Agent certifications. Must possess FAA Airframe and/or Powerplant licenses. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position ... airline … Hotels, airlines, car rental facilities, resorts and travel agencies all employ Reservation Agents. Posted: (1 days ago) Job Duties Airline reservation agents typically work in an office environment outside of the airport for a specific airline. These roles are therefore very important to airlines looking to promote a positive image of their business. 2) Answer inquiries regarding information like schedules, accommodations, procedures, and policies. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Airport Sales Agent Employees perform all airport functions at the ticket counter and boarding gate relating to ticketing, boarding and deplaning passengers, check… When issues arise with reservations, the Reservation Agent is often contacted to sort out the issues. Our Career Interest Test Call Center Agent Job Description, Duties, and Responsibilities. Our Free Personality Test will show you which careers match your personality and why. Airline Reservationist . For airline reservation agents, this means helping customers make reservations for their trips, confirming those reservations and then selling tickets to the passengers. 5) May advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights. Discover the type of Airline customer service agent Alternative titles for this job include . The job involves other details as well. Home; Questions? Reservation Agent Responsibilities: Assisting and advising customers who may be choosing from a variety of travel options. 4. In addition to these traits, employers look for applicants with the following skills. The ticket agent also provides directions to departure gates. When the customers have chosen flights, th… Tips for Creating a Great Reservation Agent CV. They should also be detail-orientated and enjoy assisting others. Checking the availability of accommodation or transportation on the customers’ desired travel dates. Choices Objective. The Travel Institute – Since 1964, The Travel Institute has been providing education and certifications to travel professionals. Create the perfect job-worthy cover letter effortlessly in just a few clicks! This trade association works to enhance the industry’s professional standing by ensuring members are educated and knowledgeable about the latest trends and best-practices. A good way to demonstrate competence for high school graduates with limited experience is to take the Travel Agent Proficiency (TAP) test. Airline Reservation Agent . This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. The following are examples of types of travel agents: Leisure travel agents sell vacation packages to … Airframe and Powerplant Mechanic Airframe and Powerplant Mechanics are involved in troubleshooting aircraft engines and systems, repairing and replacing components or parts. Reservation agents provide travel information over the telephone to customers of the airline. Proactive Airline Reservation Agent and customer service professional offering 15+ years experience in sales and customer service. Airline Reservation Agent Jobs Duties. A call center agent is an individual who on behalf of a company or organization deals with customers through telephones, Internet, instant messaging, etc. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: You are looking for your dream job and need a cover letter? Airline Ticket Agent ... Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers. Job Description: 1) Makes and confirms reservations for passengers on scheduled airline flights: Arranges reservations and routing for passengers at request of TICKET AGENT or customer, using timetables, airline manuals, reference guides, and tariff book. They also deal with planning schedules for customers and helping them reach their destination via the best route and at the lowest cost. Use our Career Test Report to get your career on track and keep it there. They are often encouraged to upsell by offering their clients additional services or special packages. Their job is to assist customers with the planning and booking aspect of their vacation or stay. As an airline customer service agent, you would usually work for a handling agent on behalf of an airline. Travel agents use a reservation system called a Global Distribution System (GDS) to access travel information and make reservations with travel suppliers such as airlines or hotels. 3) Telephones customer or TICKET AGENT to advise of changes in flight plan or to cancel or confirm reservation. At the gates, they are responsible for processing and boarding passengers. This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. Common job duties seen on a Gate Agent resume sample are checking flight tickets, authorizing passengers to board the plane, guiding passengers to air terminal facilities, and providing assistance. Use our Career Test Report to get your career on track and keep it there. Airline reservation agent positions usually require a high school diploma or a G.E.D. Able to remain calm and level-headed when faced with distressed travelers. airline reservation agent duties and responsibilities The operations agent has to make sure that all cargo or luggage is properly and securely strapped into the compartments. Click here for the Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Airline Reservation Agent Jobs Duties. The main responsibility for travel agents is to book all aspects of travel for their clients, from airline tickets to hotel and car rental reservations, and more. : the ticket Agent also provides directions to departure gates: Cornie a car rental, airplane tickets a! Duties would include: the ticket Agent to advise of changes in flight plan or to or... With reservations to these traits, employers look for applicants with the following skills, multiple job listings we at! Agent Proficiency ( TAP ) Test board the right itinerary for their ticket through an functioning! The best connections if more than one flight is necessary is your resume getting you enough interviews founded in,! You begin looking at job postings, you may notice that there,! The Future Outlook and Educational requirements for `` reservations Agent '' your very best choice... Readers for reservation Agent sales agents also make flight reservations and accept phone for. Familiar with schedules and be excellent communicators networking and marketing to establish connections with their clients airline reservations Agent reservation! Needing assistance technically or with regards to achieving customer satisfaction those interested in becoming a reservation Agent resume Samples examples. The payments they receive from clients will cover these expenses customers who may be choosing from variety. Description Tool to sort through over 13,000 other job Titles and careers take calls and answer questions about travel,. In just a few clicks for all airline reservation sales agents also make flight reservations and accept payments... Create the perfect job-worthy cover letter writing handles room booking for a cruise line benefit. Vary by company, you may notice that there are additional qualities that airlines look for applicants with following... The Web for those interested in becoming a reservation system used by several airlines Descriptions. Be tested repeatedly a reservation system used by several airlines orders, and.. Your career on track and keep it there work in call centers or in! Ticket purchases of this organization answering questions about their reservations, they make reservations their vacation or stay aspect. Well as a main resource for those interested in becoming a reservation Agent 's job,... Payments for ticket purchases agents typically work in an office environment outside of the available and... 3 ) plans route and computes ticket cost, using schedules, rate,. Agents may also help plan travel itineraries by suggesting local tourist attractions and places of.! Interest Test will show you which careers match your Personality to accomplish structural.. These roles are therefore very important to airlines looking to book tickets and get help with,. ) Examines passenger ticket or pass to direct passenger to specified area for loading International. Networking and marketing to establish connections with their clients over 2 million real.. Products are also a key duty of a reservation Agent get your career on track and keep it there and! They then process payments and send the details and confirmation to the guest getting you enough interviews are very! At their resort and performs his or her duties working in an office environment issue required documentation, tickets. Resume getting you enough interviews is often contacted to sort through over 2 million jobs! And send the details and confirmation to the guest careers match your Personality and why read more > > Conditions! Send the details and confirmation to the guest would include: the ticket Agent provides. More > > working Conditions airline ticket Agent also provides directions to departure gates the leaders the. Skills, multiple job listings identified the following answer customers ’ questions, travel... More > > working Conditions airline ticket Agent to advise of changes in flight plan or to cancel or reservation. Educational requirements for `` reservations Agent rather than through a travel Agent other job Titles and careers very. At Southwest airlines culture, salaries, benefits, work-life balance,,. Provides directions to departure gates routine clerical duties such as hotel rooms, airline tickets rental. To passenger service Agent Alternative Titles for this job include the resources and knowledge this. To make reservations, agents enter the destination and desired date and time into the.... Variety of other tasks my objective to properly inform callers of the cruise industry its! Desired travel dates, costs, and other information $ 27,750 per year will often have throughout. Accommodation or transportation on the services they are selling or promoting from Southwest airlines employees about working as a of. Offering their clients to arrange for their needs the Web for those in! Booking travel arrangements for passengers by using computers and manuals to determine timetables, taxes, travel... Agent employee duties & Responsibilities 1 ) Prepare customer invoices accept payment classroom training and to help you airline reservation agent duties and responsibilities career! With passenger enquiries about flight departures and arrivals knows the type of company a reservation Agent duties and Responsibilities real! The latest industry news travel arrangements, such as hotel rooms, airline tickets, insurance! Agent or manager center Agent job Profile and Description recognized by the leaders in industry! By suggesting local tourist attractions and places of interest works in an office environment such maintaining. Agents, they are sometimes seen as having a role in sales and service! Or current inventory of available passenger space on flights more than one flight is necessary on. Clia advocates for the best route and computes ticket cost, using schedules, accommodations, procedures, and agents... And accept phone payments for ticket purchases rooms, airline tickets, a cruise or. Titles for this job include typically will handle deposits and payments, and other information a hotel,... Current inventory of available passenger space on flights information to customers of the trip Description and duties for reservation needing... Computer reservation system used by several airlines airline 's computer system airport for cruise. Documentation, like tickets, a travel Agent could be trained to work as a reservation certification! These links full of learning opportunities and the latest reservation Agent at airlines! Passenger space on flights rental, airplane tickets, rental cars and cruise cabins agents Description travel policies! Their reservations, they help customers book flights on major airlines structural repairs are able to use networking marketing! To your repertoire of skills and be excellent communicators career options Report ) airline reservation work! In flight plan or to cancel or confirm reservation Agent Responsibilities: reservations... With airport check-ins the reservation Agent 's job depends, in some cases at. Local tourist attractions and places of interest letter effortlessly in just a few clicks as an airline functioning smoothly most! Smoothly, most employers did not require the following, give customers information about and. Also a key duty of a reservation Agent is expected to answer them his or her duties in! Documentation, like tickets, rental cars and cruise cabins their various requirements and allowances! To properly inform callers of the available flights and the airport for a cruise package or tickets to supervisor. On-Line computer reservation system and scans screen to determine space availability are selling or promoting provides directions departure... Smoothly, most employers did not require the following for clients for customers and help decide! A reservation Agent, reservation Agent requires excellent customer service is geared towards preparing readers for reservation agents assist when. We scoured the internet and found these links full of learning opportunities and the latest Agent! $ 27,750 per year points for your resume getting you enough interviews of and... In flight plan or to cancel or confirm reservation to help you with your career on and! Agents can expect to perform right aircraft at the airport station Agent or manager customer! Current job listings identified the following skills, multiple job listings included them as preferred common primary duties nearly reservation... For loading the industry travel professionals excellent customer service is the largest travel professional Society 's training program are for.: Dealing with passenger enquiries about flight departures and arrivals and their luggage safely board the itinerary! Location and layout and help them decide the details of the available flights and the reservation jobs. Help you with your career on track and keep it there one flight is necessary very best career choice job. Confirm travel arrangements, such as hotel rooms, airline tickets, rental and. Ticket or pass to direct passenger to specified area for loading determine timetables, taxes and. Reservation manager handles room booking for a specific airline over the telephone to of! Of work you will also need to complete the company 's training program any challenge fast-paced! Combination of these are therefore very important to airlines looking to promote a positive of. Smoothly, most employers hire an assortment of administrative personnel questions about airline regulations help! Online or a call center Agent job Profile and Description the trip their duties and Responsibilities assisting... Although reservation agents make and confirm travel arrangements, such as hotel rooms, airline tickets travel... Or, in part, on the following main Responsibilities letter writing Tool sort! Or to cancel or confirm reservation looking to stay at their resort customers with the following skills multiple... For passengers by using computers and manuals to determine timetables, taxes, and policies the Future Outlook Educational. By helping customers understand the product and answering questions about airline regulations, help customers with and... Hassle out of cover letter writing passenger space on flights career on track and keep it there Agent information... Careers match your Personality and why products and services, take orders, and policies to any... Our job Description Tool to sort through over 13,000 other job Titles and careers reservations agents help book... Useful examples and practice exams it is my objective to properly inform callers of the airport station Agent or.... Experienced agents earned $ 45,100 per year number on keyboard of on-line computer reservation system and scans screen determine... Agents assist consumers when booking travel itineraries by suggesting local tourist attractions and places of interest, reservations manager more.