Is the fingerprint that unlocks my iPad also able to access the Westpac Banking for iPad app? This information does not take your personal objectives, circumstances or needs into account. How do I remove my Westpac card from my Samsung Gear device? Which Westpac business accounts are eligible for Osko Payments? How do I see Quick Balance on my Apple Watch? Is the fingerprint that unlocks my iPad also able to access the Westpac Banking for iPad app? To start using Get Paid first you need to apply for a merchant facility with Westpac, which you can do by calling 0800 888 066 or filling out the online enquiry form. My Westpac Protect SMS code looks different to what I expected. On what devices are the Westpac skills available? What is a Digital Card Number and how is it different from my Card Account Number? How do I set up mobile payments on my mobile? Banks may restrict any of its cards from making mobile payments. I'm having trouble linking the Westpac Action. Why do I need to be identified by Westpac? Unless otherwise specified, the products and services described on this website are available only in Australia from © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Just look for one of these symbols at checkout: What you need to get started. Why does it sometimes take longer than I expect for the cheque to be scanned? What measures can I take to protect my information? Can I use Westpac PayWear with my smart watch? Why do I need to complete verification when adding my card to Google Pay? Do I need to use my card PIN with Google Pay? What if I want to sell my mobile device and get a new one? What happens if the cheque is dishonoured or declined? I deposited a cheque at the branch and it was rejected, why? Compatible Android phones with Near Field Communications (NFC) technology. How do I know if it is legitimate or fake/scam/spam/hoax? Business customers can … Occasionally, you may find that you can't make a mobile payment at certain types of merchant terminals. What do I do if the additional PayWear Accessories I purchased from Winc have broken or are defective? Remove or update any expired … Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding. Where can I find the $5 Hey You credit offer T&Cs? What should I do? What … Can I use Garmin Pay if I am overseas in the same way as I would in Australia? I deposited a cheque at the branch and it was rejected, why? What can I do as a business with Westpac Online Banking? How do I get the Westpac Mobile Banking app on Apple Watch? Do I need to re-enrol it? What do I do if I haven’t received my PayWear Card? I can see my card in Google Pay but my transaction is declining. What is Google Pay and how does it work? Tap Help and feedback. By continuing to use this site we assume you're ok with our notice. Do I still get reward points when I use Apple Pay? How secure is it to set or change my PIN online? Lending criteria apply to approval of credit products. I’ve received a reissued or replacement Westpac card; do I need to update my card information in Fitbit Pay? Why do I need to nominate a default account? How do I access the CHQ/SAV options? Yes. What happens if my device is stolen - will someone be able to access my accounts? How can I connect my accounting software? Will my Westpac PayWear Card number be the same as my Westpac Debit Mastercard®? Can I continue to get the benefit of my interest free days on new purchases while I have a SmartPlan on my account? Can I see my transactions in Apple Wallet? Do I need to use my card PIN with Google Pay? Can I make a mobile payment if my mobile is asleep? By continuing to use this site we assume you're ok with our notice. How do I switch to receiving Digital Mail? I've registered my PayID, but I want to use it at another bank, what do I do? How do I make a BPAY® payment using Online Banking? What happens if I make extra repayments to my SmartPlan? Where do I find my messages and alerts on Westpac Online Banking? Is Westpac Keyboard available on all messaging apps? Mastercard … What tablet devices is fingerprint sign in available on? Are there any fees to use Osko® or PayID? Do I still get reward points when I use Garmin Pay? How can I backdate manual payments in Biz Invoice? What if I don’t respond to a request for information about the tax residency of my business? How long does it take to activate a SmartPlan? I sent an invitation to my joint applicant, but the account isn’t open yet. One security advantage Samsung Pay has over Google Pay is that it allows for iris scanning as a verification method, in addition to fingerprint and PIN code, however, a limitation is that it doesn’t support payments within many apps. Which phones and devices can I use Fitbit Pay with? How can Travel Companion help me when I’m overseas? What do I do if my PayWear Card has been misplaced or is lost or stolen? There is no fee charged by Westpac to add your card to Google Pay. Paytm, PhonePe, Google Pay, Amazon Pay, and other Payment System Operators (PSO) will now not be allowed to use exclusive QR codes that work only on their own platforms. Is Face ID sign in more secure than 4 digit Passcode or fingerprint simplified sign in? This is a temporary increase that is being progressively rolled out, and will be only available on certain cards and payment terminals at certain retailers, so simply follow the prompts at each terminal to determine whether a PIN is required. What do I do if I sell my smart watch or get a new device? Westpac Protect™ Register for online banking. How do I wear and care for the Centsitive Objects Incognito Pin? What should I do? A banner will appear showing your loyalty cards that you can swipe to the left or right to find your store’s loyalty card. If I restore the default settings on my Garmin smart watch or delete my cards from Garmin Pay, does this impact my physical cards? Which account can my PayID be linked to and can I change it once registered? How do I know if my mobile payment has been successful? Can I add my loyalty or gift cards to my Apple Wallet? How do mobile payments using my mobile work? How do I make a Pay Anyone payment using Online Banking? I've received a message to call Westpac on the ‘Verification Needed’ screen, why? Which Westpac personal accounts are eligible for Osko® payments and linking to PayIDs? Is Fingerprint sign in more secure than 4 digit passcode sign in? Where can I find out more information about Google Pay? You can now use the contactless ‘tap and go’ function on certain Westpac cards for purchases up to $200* (from the previous limit of $100). / Can I add my card on multiple devices? Are there additional fees for using Westpac Keyboard? What can I do? Can a Direct Debit transaction overdraw my account? Why doesn't Westpac support Google Pay? Who can I talk to? What do I do? Who can use the Westpac skills and what accounts are eligible? How long does it take for the cheques to clear? Can I use Google Pay as backup when I lose my card? If I am going overseas, will I be protected? Are there any fees associated with making an International Payment? If I have an iPhone X, can I use Face ID on the Westpac app to log in? How can I export a detailed transaction history? How is PayID different? Why do I have to set a PIN for my Digital Card? What security devices are available in Online Banking? How do I register for Westpac SMS Protect? The official Mobile Banking app for Westpac Australia customers. I received a hoax/spam/scam/fake email or SMS claiming to be from Westpac. Where can I find the $5 Hey You credit offer T&Cs? Will I still receive calls letters SMS etc whilst assistance is in place? Why do I need to “allow full access” and what data is collected by Westpac? What is required to successfully add a Card to Samsung Pay? Fingerprint sign in is only available for compatible devices. What happens if a Term Deposit is held as a security or has a restricted status? There might be several reasons your mobile payment hasn't worked. What is a Device Account Number and how is it different to my physical card number? How do pending transactions affect my balance? Can I activate my card on mobile without using my camera? You can get a copy of the current disclosure statement for Westpac New Zealand Limited and a copy of any applicable investment statement or term sheet for your investment from any Westpac branch in New Zealand free of charge. How does Westpac for iMessage differ from using the banking features from within Westpac Live? Which cards are eligible for a Digital Card? Will the terms and conditions for my Westpac Debit Mastercard® and Westpac everyday bank account change as a result of ordering or using Westpac PayWear? 24 Nov 2020. What are the eligible accounts that I can register to make payments using Siri? Are the Fitbit Pay transaction limits and PIN the same as my physical Card? What happens if I don’t want to set up 4 digit passcode immediately after downloading the new app? How do I stop receiving paper statements and receive them electronically? If I update my software, can I still use the app? Are the Apple Pay transaction limits and PIN the same as the physical card? Can I use my Digital Card details to make online transactions? Credit Card Services ? What do I do if my Global Currency Card is lost or stolen? Are Westpac Keyboard transactions secure? How long does the $5 Hey You credit offer run for? How will my personal information be shared with Fitbit? Is Westpac Keyboard available on all messaging apps? Why do I need to input the value when it’s on the cheque? How do I change the PIN for my Digital Card? Transfer times vary depending on the type of payment method you use. View the complete list of compatible devices and supported operating systems. I’ve received a reissued or replacement Westpac card; do I need to update my card information in Samsung Pay? Do I need to re-enrol it? My loved one has recently passed away. Which devices are eligible for the Westpac Keyboard? This is a temporary increase that is being progressively rolled out, and will be only available on certain cards and payment terminals at certain retailers, so simply follow the prompts at each terminal to determine whether a PIN is required. What do I do if Westpac is still sending mail to the Deceased? What information do you collect and how is it used within the Westpac Banking skill? Can I make a contactless transaction if I am on a call or browsing the Internet? Will I still be able to give and receive access to other Westpac customers’ accounts? Do I need an internet connection to make payments through Google Pay? Are all letters going to be sent digitally? 9:30am - 5pm, Fri Can more than one person's fingerprint be registered to a device? Can I get the $5 Hey You credit offer if I already have the Hey You app v3.0.1 (or above) on my mobile? I need a new PIN for my credit card or Handycard while I’m overseas. Which phones or devices can I use Google Pay with? Can I set it up later? I deposited a cheque using my mobile but it was rejected, why? Manage Term Deposit online - what if more than one person needs to authorise changes? How can I identify on my bank statement that my cheque was deposited via the app? Why do I need to complete verification when adding my card to Google Pay? Connect with a support specialist team. How will I know I've received a near real-time Osko® payment? How do I add my eligible card to Apple Pay from the Westpac App? Does Westpac PayWear replace my existing Westpac Debit Mastercard®? Does the Apple Watch work with the Westpac Banking for iPad app? Do I have to upgrade my Pay to Mobile to a PayID? Do I still get reward points when I use Apple Pay? If your loyalty card is not in Simple Pay, tap on “LOYALTY CARDS” in the upper right corner of the Simple Pay screen. My Amazon Echo device is not working. Will I still be able to give and receive access to other Westpac customers’ accounts? To update this information use Google Pay: Remove or update expired cards. Why hasn't my mobile payment gone through? What happens to my cards if I delete the app? (bank feeds). Can I get a replacement card online? How do I make a payment with my Garmin smart watch? When can I use Online Banking to manage my Term Deposit? How does SmartPlan affect my credit card payments? First, make sure you’re registered for Online & Mobile Banking.. Open the Google Pay app. How do I remove or suspend a card or what should I do if I want to sell my phone? What is a Device Account Number and how is it different to my physical card number? What do I do if I have issues with the Beem It app? Can I make a payment from my Credit Card using Siri? Does the removal of the Online Keypad mean it is less secure now? Why hasn't my mobile payment gone through? Check our list of supported devices... Westpac does not hold or store your fingerprint. What happens if my mobile number changes or I need to change my PayID? Fees and Charges. Open the Google Pay app and follow the setup instructions. Are there any additional fees for using credit card repayment reminder? How do I switch to receiving Digital Mail? I don't recognise a Direct Debit transaction. Afterpay and Westpac have teamed up. My current card is about to expire, when will I be able to view my new Digital Card details? I can see my card in my Garmin but the transaction is declining. Consider its appropriateness to these factors before acting on it. Is there a limit on the value of purchases I can make using my mobile? If your Westpac PayTag is damaged or not working, please call us on 0800 888 111 to arrange a replacement. Can all funeral expenses be paid out of the deceased available funds? Are there any additional fees and charges for adding my card to Apple Pay? I received a response that my card has already been used for this $5 Hey You credit offer. Are running balances available on Westpac Online Banking? If my mobile runs out of battery, or I have it turned off, can I still use it to make a contactless transaction? Does SmartPlan change my credit card limit? If I’ve reported a fraudulent transaction on my card, will I still be able to use my Digital Card details? Yes, you can get the credit offer. Why can’t I see eStatements for all accounts that have been closed? If your bank isn't listed or your card can't be set up for mobile payments, call the phone number on the back of your card to offer your bank feedback. What if I require another copy of the letter posted to me? Does this mean the online keypad will be replaced if my session has timed out? How do I enable the Westpac Banking skill? If you are using the Pay Fast or Open app setting, you will still be able to make mobile payments during... You do not need to re-enrol when your plastic card has expired as the new expiry date is automatically updated... No, you do not need to re-enrol when your plastic card has expired... All branches are open: Call Google Pay India customer care number. How many SmartPlans can I have on my account? Don’t be confused about Android Pay and Google Wallet, Google has rebranded these as Google Pay. Can I cancel or dispute a pending transaction? My physical card has expired. How can I manage the signatories for my business account? What do I require to successfully add a Card to Fitbit Pay? Which mobile devices can I use to see my Digital Card details? Where do I find my Digital Mail in Online and Mobile Banking? What are the interest rates on your credit cards? Can I get the balance of the $5 Hey You credit refunded from my Hey You account? Can I include a description with in my Siri payment? How do I make a payment with my Fitbit smart watch? There might be several reasons your mobile payment hasn't worked. Fitbit Pay Terms and Conditions (PDF 43KB) Garmin Pay Terms and Conditions (PDF 43KB) Google Pay Terms and Conditions (PDF 680KB) Samsung Pay Terms and Conditions (PDF 389KB) Apple Pay Terms and Conditions (PDF 1MB) Internet connection may be needed to make purchases using Google Pay or Samsung Pay and normal mobile data charges apply. How do I change my credit card repayment reminder preferences in Westpac Live Online Banking? Can I get the $5 Hey You credit offer if I already have the Hey You app v3.0.1 (or above) on my mobile? How do I set up a new bank account before I arrive in Australia? Where can I find out more information about Garmin Pay? What’s New. Is my Digital Card safe if my phone is stolen? Can I add multiple cards to my Garmin smart watch? Is the face which is used to register for Face ID on the device, the same face which accesses (and unlocks) the Westpac Mobile Banking app? How do I make a contactless transaction using my mobile? How do I set my default card in Apple Pay? Can I use Apple Pay while I’m overseas in the same way I do in Australia? What happens if my camera doesn’t capture my card details? Is there a limit on the value of purchases I can make using my Westpac PayWear? Why? The entire point of Google Pay (formerly called Android Pay) is not having to fumble around while presenting your payment in the checkout line (although it is also very handy online and within apps as well). What is the Centsitive Objects Band + Chain? Can I increase the $20,000 limit which currently applies for a 7-day period? To find out how to remove your Virtual Account Number refer to the Google Pay FAQs at westpac.com.au. Why doesn’t the card number on the merchant’s receipt match my physical card number? Which account can my PayID be linked to and can I change it once registered? I've deleted the Google Pay app but can still make purchases. How does the Westpac Group intend to meet legal obligations under FATCA? What … SMS Protect. What should I do now? How will my personal information be shared with Samsung? How will my personal information be shared with Apple? Where can I find the option to approve a Term Deposit renewal? Default . How do pending transactions affect my balance? Do I need to re-enrol? What information am I sharing with Apple via Siri? Where can I find out more information about Fitbit Pay? Our notice explains how we use cookies and how you can manage them. What if the tablet app is not accepting my 4 digit passcode after registering, what do I do? I can see my card in Apple Wallet but my transaction is declining, why? Do I need to remove it? What is the Centsitive Objects by Hayden Cox range and how much does it cost? Which banking tasks can I perform using the Westpac Keyboard? My physical card has expired, I’ve received a reissued or replacement card, do I need to re-enrol my card in my Apple Wallet? What cards can I activate using Westpac Mobile Banking? What are the Centsitive Objects Slimline Keeper and Centsitive Patch? Within the Westpac Banking for iPad app, tap ‘Sign in to banking’, and then tap ‘Clear my details’ and then sign in with your Customer ID and Password. Operational Emergency Incident ? Why do I need to verify my Card when adding it to Samsung Pay? What tablet devices is 4 digit passcode available on? Where can I get help with Mobile Banking? My physical card has expired. What's the purpose of the ‘Reference’ field when sending an Osko® payment? Do I need to remove it? I can see my card in my Garmin but the transaction is declining. How do I know I'm on the real Westpac website? Is my PayID going to be automatically created? I have additional questions about my account. Go to Online Banking to remove one or more registrations'. How to put a SmartPlan on a balance transfer, How to put a SmartPlan on large purchases, How to put a SmartPlan on a purchase balance. Tip: The Google Pay app won't work if your device is modified or rooted. I received an SMS code from Westpac, but I didn't make a transaction. Does Westpac PayWear replace my existing Westpac Debit Mastercard®? Manage Term Deposit online - what is the Six Business Day Variation Period? Can I view or change my Daily Payment Limit using Online Banking? Do I get signed out of Online Banking automatically when I close the browser? Which iPhone devices are eligible to use Westpac for iMessage? What happens if my application for financial hardship is declined? Can I add my cards to more than 1 device? I can see my card in my Fitbit but the transaction is declining. How do I arrange for Mobile Payments to be blocked if my phone becomes lost or stolen? Can I use Fitbit Pay if I am overseas in the same way as I would in Australia? Can I save and print my letters from my digital mailbox? How do I wear and care for the Centsitive Objects Band + Chain? The new payee will be saved unless you turn the switch to off. Can I stop the Travel Notifications from being sent to my Apple Watch? What is the ‘Estimated Total Repayment’ of SmartPlan? Will I still be able to view my BT accounts within Westpac Online Banking? What should I do if I have issues creating a PayID or making or receiving PayID payments? Access to Google, Samsung and Apple Pay. What happens if I want to break a Term Deposit contract before maturity? Are Westpac Keyboard transactions secure? What if I make a mistake with my Term Deposit in Online Banking? Will my Westpac PayWear Card number be the same as my Westpac Debit Mastercard®? What do I need to do to successfully add a card to Google Pay? How do I stop payments to my PayID or de-activate my PayID? How do I view eStatements for an account that has been closed? How do I set up a credit card repayment reminder in the Westpac Mobile Banking app? Cardless Cash is a handy service if you need to get cash to someone... On the app sign in screen, enter your Customer ID and Password and then choose 'Set up simple sign in'. Google Pay will never sell your personal information to third parties or share your transaction history with any other Google service for targeting ads. I scanned a cheque yesterday but it’s still not showing in my account today. Do I need to do anything to get ready to be able to use PayID? What should I do? How long am I able to receive assistance for? Is there a limit on the value of purchases I can make using my mobile? How do I move between Westpac Keyboard, the Android keyboard and other third party keyboards? Are there any fees to use Osko® or PayID? Manage Term Deposit online - if a Third Party has access to my Term Deposit, what can or can’t they do? What do I require to successfully add a Card to Garmin Pay? Are running balances available on Westpac Online Banking? What is the Foreign Accounts Tax Compliance Act (FATCA)? Interest rates quoted are subject to change. 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