A few days later I received a letter from my Adjustor “Michelle” that they would NOT be accepting my claim. I am so MAD; I have been FORCED to pay the insurance to protect the Property (PS Storage) from liability in case of Burglary. Terms and conditions Estimated amount consumers saved since 1997: $15,590,010,907, Corporate Advocacy Program - Verified Status, REBUTTAL BOX™ He did not live in the unit; he just liked to relax there. She asked me what lock I had on my unit, I told her it had been a very strong Master lock. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Consumers educating consumers.™, Complaints Reviews Scams Lawsuits Frauds Reported.™. The manager told me that that made no sense, if the lock is cut – there would be NO damage to the unit!! In order for them to accept a claim, there has to be “Physical Damage to the unit” MY LOCK WAS CUT!! It seemed like a reputable place, and it is close to my unit. The following day I called the General Manager of PS Storage here in Houston, Katie Gunderson. When I rented the unit I agreed to the $15.00 a month for $5000.00 of insurance on my unit, it would be a $15.00 charge along with the unit rental. According to … At this point, I’m not sure what I am going to do. Charged me for a lock without bothering to tell me, and then NOT giving me the lock I paid for lead up to my unit being burglarized. In order for them to accept a claim, there has to be “Physical Damage to the unit” MY LOCK WAS CUT!! She nor the other employee present both stated that they had never heard of that policy, AND that she knew of several customers that the same thing had occurred to, and Sedgwick Claims Management Services had covered their claims. I actually went into a PS Storage and got a copy of the Insurance contract I signed, because I wasn’t given one when I leased the uit. How those businesses take care of those complaints is what separates good businesses from the rest. I trusted PS Storage, Believed that I was insured and my things were safe. © REALLY? I know I am just one of thousands of people you rent units to, and I’m sure no one even gave me a 2nd thought when I lost some of my most important, sentimental, possessions. At Nationwide, we set ourselves apart from other companies who offer storage unit insurance by offering dependable self-storage business insurance that is customizable to your specific needs. Back in July I had … I was talking to the Woman who leased the unit to me and ended up agreeing to $3000.00 of coverage. At this point, I’m not sure what I am going to do. Related: Public Storage - Broke my furniture. Show customers why they should trust your business over your competitors... On April 18th I rented a storage unit from: P.S. me the correct lock, the insurance contact form (you are obligated to buy insurance on the unit you rent, you have no choice in the matter) for: Sedgwick Claims Management Services, Inc. She asked me “How would you know that? She then gave me Katie Gunderson’s (not sure of last name) name and number. Questions regarding this program should be directed to the Program Administrator, PSCC, Inc. in California DBA: PSCC Insurance Services (CA Insurance License #0E14626) (Principle Place of Business Glendale, CA) at (877) 878-6730. $2000.00 is not even a coverage listed in their Brochure. When I told Michelle that I had spoken to Katie, and she told me that it would be covered, she told me that she works for Sedgwick Claims Management Services, Not PS Storage. In a Feb. 21 order, Judge Carolyn Kuhl of Los Angeles County Superior Court wrote that the plaintiffs had failed to supply evidence of Public … It alleged that the insurance Public Storage offers is not from a separate company, but from subsidiaries of public storage itself. A wholly owned subsidiary of Public Storage reinsures the risk for the Orange Door Storage Insurance Program, and Public Storage may benefit financially from your insurance purchase. Had I been given the lock I WAS UNKNOWINGLY CHARGED FOR, They wouldn’t have been able to cut the lock and burglarize the unit. The Turn a Blind Eye To Employee Theft. After recounting my conversation with the “Previous” Manager (Frenchy). Of course, if you want extra protection like a higher coverage limit … !”  Michelle then told me “Just because your lock is missing, does not mean it was cut off” I have the only 2 keys, The ONLY way they could have opened the unit was to have CUT the lock off!!! Her response was; 1st of all we don’t tell anyone what locks to use; you can use anything you want. I have the key” I explained that I found my wooden planter in an open unit; it defiantly had been in my unit. A few days later I received a letter from my Adjustor “Michelle” that they would NOT be accepting my claim. I then went back to the unit and filed a Burglary Report when the Sheriff showed up. A REIT is an organization that primarily purchases and operates real estate investments and returns at least 90 percent of its incomes to investors. He did not live in the unit; he just liked to relax there. AT that point she told me “I don’t allow those locks here, they get cut off every time someone uses one, I only allow the round ones from the office” I called the Sheriff’s office to report the Burglary. Such products, coverages, terms, and discounts may vary by state and exclusions may apply. Our insurance for self-storage facilities combines property insurance, liability insurance and other common coverages into one convenient package. It was up to her, not Katie to decide if I was covered or not, and my claim was denied. I was so mad that I went to PS Storage, to talk to the manager who had called me when my unit had been burglarized. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. I then called the office, telling the “Manager” (Frenchy)   that I indeed had been burglarized. When I arrived at the PS Storage office I was surprised to find the new onsite manager and another employee. I was still upset, but much calmer after talking to Katie. I then reminded her that the manager, who had been there when I spoke to the Sheriff, (Frenchy) had informed me that many other units had been broken into. When I arrived at the PS Storage office I was surprised to find the new onsite manager and another employee. I explained to them what had happened. Avoid paying out of pocket for covered damages that occur to your customers’ stored property for which you are legally liable. document.write(new Date().getFullYear()). Recently I rented a storage unit at Public Storage (location: 3659 S Ashland Ave, Chicago, IL 60609-****. This is a Racket!! Looking at my 1st receipt-(I signed up for auto pay, and paperless billing) I see that I WAS charged for the Disk lock, BUT it was never given to me they never even mentioned it to me!! Why Ripoff Report will not release author information! The manager told me that that made no sense, if the lock is cut – there would be NO damage to the unit!! Glassdoor is your resource for information about Public Storage benefits and perks. I was so mad; I told her “THEY CUT MY LOCK OFF! She wanted to notify me that she had placed a lock on my unit, and I would need to come into the office to get the key, and that No Units are allowed to be left unlocked. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Get reviews, hours, directions, coupons and more for Public Storage at 201 N Main St, Wilmington, IL 60481. And if the accident / insurance event occurs, the insurance company … told me that she had heard about the break in, but didn’t know all of the details. I followed all of the steps that the insurance policy required; I sent them a copy of the Sheriff’s report and filled out all of their forms. I was talking to the Woman who leased the unit to me and ended up agreeing to $3000.00 of coverage. Subject to underwriting guidelines, review and approval. The manager (Jamie?) She gave me the correct lock, the insurance contact form (you are obligated to buy insurance on the unit you rent, you have no choice in the matter) for: Sedgwick Claims Management Services, Inc. Benefits information above is provided anonymously by current and former Public Storage … After recounting my conversation with the “Previous” Manager (Frenchy)   Her response was; 1st of all we don’t tell anyone what locks to use; you can use anything you want. Search for other Self Storage on The Real Yellow Pages®. I received a letter in the mail the following day informing me that PS STORAGE was changing all locks on their units, No more hanging locks, they were changing all locks to the ones that inset in the door. There had been NO SIGN OF FORCED ENTRY for me be eligible for payment they would have had to damage the door or the unit. When I rented the unit I agreed to the $15.00 a month for $5000.00 of insurance on my unit, it would be a $15.00 charge along with the unit rental. By law, a storage company is allowed to require insurance. Corporate Advocacy Business Remediation and Customer Satisfaction Program. See reviews, photos, directions, phone numbers and more for the best Insurance Adjusters in Wilmington, NC. Corporate Advocacy Program: How to repair your business reputation. I was so mad that I went to PS Storage, to talk to the manager who had called me when my unit had been burglarized. I just signed to my PS online access. I opened the trunk of my car, and put the planter in, then drove down to my unit. Katie assured me that I had coverage and it would be taken care of. The total cost of a self-storage insurance policy usually relies on how much coverage you need and the size of the storage unit you're renting. All of my things were STOLEN! Product, coverage, discounts, insurance terms, definitions, and other descriptions are intended for informational purposes only and do not in any way replace or modify the definitions and information contained in your individual insurance contracts, policies, and/or declaration pages from Nationwide-affiliated underwriting companies, which are controlling. Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years. Depending on the chosen program, you can partially or completely protect yourself from unforeseen expenses. Public storage is an unsafe,unsecure and terribly illmanaged.the insurance company are a bunch of liars and con artists.there units are not well lit.homeless people being aloud to live on the properties.no camera.filthy dirty.unit are not secure whatsoever.people breaking into units.water damage to property and the insurance … Don’t click on those slick Ads! 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