You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. (Cleaning and inspections are not available at kay.com.). It looks like your microphone is disabled. Get buying tips about Jewelry Stores delivered to your inbox. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. Do you offer any warranties on your merchandise? In order to start the call, please close this box and then unblock your mic in your browser settings. You can always get a free shipping coupon at KAY Jewelers. Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333, Enter Street Address, City, State or Zip Code. That man was at that store every time I came in. What is the difference between natural and lab-created stones? MORE+, Save up to 10% OFF on KAY Jewelers items. Top of the Page, When will my credit card be charged for my in-store pick up? If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. You just need to follow some tips to get $25 off select merchandise. Our customer service begins with the sale and never ends. GO TO kay.com. Please DO NOT SHOP AT KAY'S. You'll have great cow workers and flexible schedule Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. In case you didn't realize there was an alternative, the best phone number for Kay Jewelers customer support is 800-527-8029. } "Kay jewelers online service is hot garbage, worst trash ever. Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. Kay Jewelers was founded in August 14, 1910. We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. This complaint was posted by a verified customer. Top of the Page, What is the difference between natural and lab-created stones? Text (855) 929 - 4190. .left-navigation .nav-link a:hover, For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Order number: [protected] you can get $200 off some orders from KAY Jewelers. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Top of the Page, What is the difference between white gold and platinum? When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. A ring valued at $599. Your order will be kept at the store for 30 days. When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. I WAS there at 6 months. Need Assistance? I had it insured and it appraised almost 30% more than what he paid for it!! Kay Jewelers customer service and expertise. Overview. Credit & Financing. Thank you Connie so much. There can be some limitations, so pay attention. Or you may exchange it within 90 days of purchase at any Kay Jewelers. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? I am set to get married in two weeks. This ring constantly loses the diamond and have had multiple issue with it. Kay Jewelers P.O. Let me trade up without spending $450 first. She was diligent on researching the best options for me. It came out because the JEWELRY IS NOT A GOOD QUALITY! I am told to wait 10 to 14 days to see if they can find it? The icing on the cake was a beautiful engagement ring from Kay Jewelers, which Josh custom-designed. Please see our return/exchange policy. HotDeals uses cookies from third-parties or affiliate networks to In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store. 7 days later was told it WASN'T issued and will be in my account in 7 days. Second pair one earring was broken. Is this your company? Learn moreIf your online purchase was picked up at the store, it must be returned to the store. This is a great jewelry store to get anything my wife wants. KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. Catherine Kay manager wasn't hesitant to offer me an exchange. Top of the Page, Do you offer any warranties on your merchandise? I want the additional 5% off. I am currently experiencing the same issue! We were baffled because we have a Kay's credit card, and have been there several times prior. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. when you purchase a product that is clicked through one of the outbound I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . color: #515666; Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. Do Kay Jewelers Increase The Credit Limit? (Exchanges cannot be made at kay.com). Repair paid for and diamond replaced. Privacy Policy. .js-responsive-image { Please see our return/exchange policy. Set a time to meet online or in-store, and we'll meet you, ready to help. By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. Their telephone number is (845) 564-2205. Compare Coupons patiently and you may be able to get a 10% OFF. Don't worry, the conditions for using this coupon are very broad. Well, every Kay policy should be the same. Shop the latest and enjoy express delivery and free returns today. We appreciate that you've chosen Kay Jewelers. Ring sizing service will take up to three additional business days. This is where the fun begins! About. You are going to save $50 OFF with it. She found the exact ring at another kay store in riverside. Have you taken the Kay Jewelers customer satisfaction survey yet? Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. Unfortunately, there are quite a few good reviews about the company's support service. Unsubscribe easily. } If you need your order sooner, they offer expedited shipping options. Top of the Page, Can I have someone other than me pick up my order? Not very customer friendly, Desired outcome: Top of the Page, Do all rings come in the same size or are there different sizes available? A jewelry expert can help you find your dream jewelry. Also apply for our NEW Concierge position for the holiday season. * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. Or exchanged within 30 days at any Kay Jewelers. If requested, can I have my merchandise gift wrapped at the store? No, there are no shipping charges applied to orders shipped to a store. An expert can help you narrow down options and find the perfect jewelry. If you enjoyed your shopping experience here, you can take a look at their membership program. Great Staff and very pleasent and helpful. Your order will be shipped from kay.com to the Kay store of your choice. .main-header .primary-navigation ul li.nav-link.hover, Kay Jewelers does not provide customer service by email, but does provide it by phone. Please read reviews from customers as myself or I promise you that you will regret going to Kays. Lease Purchase ProgramLearn MoreApply Now NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. I want to speak to a DISTRICT MANAGER. Kay Jewelers offers engraving on rings. Yes, they offer complimentary gift wrapping on all orders. Unsubscribe at any time. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. Immediately receive the case number. Repair by an Expert. I email Kays and surprise surprise their "vendor" never even issued my return. There can be some limitations, so pay attention. The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. Worst experience ever. (18 weeks ago as of 10/14) She said she will call back after she calls the store. Connie called me and said she was working something out. I gave them the ring to have it repaired and they have lost my ring and will not replace it. Go ahead. The size was incorrect! I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. Top of the Page, Do you offer engraving? Totally understandable. Posted Meghirdetve tbb mint 30 napja. -webkit-transition: all 0.5s ease; Well since I put it in my aunt's name UPS couldn't give me the package. Join Our Email List and Receive a Special Offer! 2023 HotDeals.com, All rights reserved. Custom designed jewelry is not returnable. No help this company. If youd rather exchange your purchase for something new, great! That's why we offer several ways to pay. It looks like your microphone is disabled. In total, there are 3 ways to get in touch with them. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. Read full review of Kay Jewelers and 2 comments. What are you looking for? Unfortunately it was too small, so he took it to Kay's. I am currently a very dissatisfied customer. This is the WORST business to deal with. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. Sign in to add more and ensure your Favorites will be available on all your devices. I just LOVE MY NEW BEAUTIFUL NEW RING. IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. Kay Jewelers is now hiring SEASONAL, PART-TIME, and FULL-TIME team members! I don't believe that we should be charged. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. Strength in coaching and producing an environment where customer service and surpassing standards is at the . It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I absolutely will never shop with Kay's again!!! I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. It can help you save $200 OFF on your orders. I got an email on December 29th saying I would get my refund in 7 days. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. Please try again. You must bring a valid photo ID (such as a driver's license). I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. color: #515666; Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. Beyond that, he took no responsibility for the monetary loss. I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. We owed $320.00 as of Nov.10, 2022. Mon. What is KAY Outlet's return and refund policy? If you visit the Spring field Mall location, Faviba will take good care of you. Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. For a price quote on specific engraving requests, please visit your local Kay Jewelers. We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. Color gemstone jewelry is not eligible for trade-in. Kay Jewelers Corporate Office USA. they also have a team of knowledgeable customer service representatives available to answer any questions you may have. They will tell lies, not return phone calls and not measure your finger properly for the sizing. Expressing love should never be stressful. Learn more On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. I wear the chain everyday and wash in it. I have no clue why there are so many negative reviews. This is the 2nd employee they have let go that was a wonderful . From warranties to orders, Customer Support can answer all your questions. They use them, abuse them and then let them go!!!! Budapest. Fix for a reasonable amount. Click Here to learn how to determine your ring size. I customized a wedding band for my fianc and it was a mess. The diamond in my ring fell out on May 7. Ring sizing service will take up to three additional business days. In addition they replaced the setting for the other earring for no". Phone Number: 1 (800) 527-8029. Presently, Kay jewelers is in breach of two contracts that I have with them. Please note that all salary figures . Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. Bought wife earrings for Christmas, purchased on 12/24, cost of $642. - how come they dont call to let me know? The package was never opened by anyone and came back only a couple days after being shipped. Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. The opportunity to save $25 OFF is not common. Explore a wide variety of the world's most classic ring setting, available in a variety of design options. I never heard back. An expert can help you narrow down options and find the perfect jewelry. You will be notified via email that we have received your returned order and that your method of payment has been credited. Do all rings come in the same size or are there different sizes available? Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . You will need to provide your account information and payment method when you call. Kay Jewelers needs to revise their gift return policy. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. durable and stronger than white gold. The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . Feel free to ask any questions! This being, because it wasnt inspected. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. Two REAL jewelers have stated that it in fact can be repaired. The ring was there the next day Friday after I was told it was gonna be about 5 days. MORE+, Buy now! Jillian K. said "I bought a diamond earring to replace one that was lost. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. I am only giving one star since you have to give a star to do the review. Top of the Page. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. You're in the right place! For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. Please try again. I would like to receive my e card immediately. I have never bought any real gold that would break the way these pieces continue to break. What is your policy regarding the gold supply chain? Thanks again Ashley! border-bottom: 4px solid #515666 !important; Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. and they even asked Brown, who said she bought the extended service . Call KAY Jewelers customer support team and get help with any problems. Customer Service Number: 1-800-527-8029. To my surprise she worked it out so that I got a beautiful NEW RING. She was constantly in communication with me and always delivered what she promised. You just need to follow some tips to get $25 off select merchandise. Since then I've heard nothing from them. A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. Returning your KAY purchase is easy. }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card Both share the same physical, chemical and visual properties. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. A worker name Susan immediately was pressuring my boyfriend to buy right away. I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. What is your policy regarding the gold supply chain? I called them and they told me that they had found and it would take another week to be ready for pick up. The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 Don't worry, the conditions for using this coupon are very broad. It can help you save $200 OFF on your orders. I called the store and asked for a district manager and they gave me a wrong number. No, there are no shipping charges applied to orders shipped to a store. You can find contact details for Kay Jewelers above. Google+. Learn more Save up to 10% OFF on KAY Jewelers items. Shipping has always been top notch and quality too. KAY at Your Service. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. Recently my boyfriend lost his mother and inherited her belongings. Do all rings come in the same size or are there different sizes available? With our free tools, you can check out the . Desired outcome: If the online section is anything like your customer service it's no wonder people give you craptastic reviews. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. On May 27, 2022 Picked up ring from Kay. It was a great relief to have it arrive so soon. How can we enhance your Kay experience today? Not a phone call. Kay Jewelers Review | Excellent Quality and Stunning Beauty. } color: #515666; ), Free Lifetime Cleaning and InspectionsBring your diamond or color gemstone jewelry into any Kay Jewelers location as often as you wish for free professional cleaning and inspection. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Kay Jewelers should not pressure and make their customers feel uncomfortable. The candidates seeking career growth in the jewelry industry or customer service can check Kay Jewelers' job portal and find various job posts at its jewelry store locations. Sorry I didn't listen to my friends. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. In order to start the call, please close this box and then unblock your mic in your browser settings. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. They sell no bands in store. BSI will NEVER shop at Kays ever again and will post as many complaints as possible because this is a complete sham that could have been taken care of with a rew key strokes by the customer service rep. Desired outcome: She lives out of state so I ordered online in her name and shipped it to her. It's a wedding band. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. I paid approx. We encountered an issue signing you up.
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