This was one of those times I was pretty happy I had taken photographs while I was packing it. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Be accurate in your listings, it will save you money and a headache in the long run! I find too many fun toys for my family (or myself), and just love the whole process. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". If you havent received an item, we usually refund your money immediately via PayPal. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. I also had a listing that was marked as parts only returned as defective? Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Taking photographs will protect you in the event eBay buyer damaged item and wants refund. In some cases, we may automatically accept a return request on your behalf. 07-05-2020 See our page on, Would you like us to help with an open return request? How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? There are several ways you can send an item back to the seller. Disclaimer. Does the tracking number show it was delivered? If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. Before you can send an item back to the seller, youneed to start a return. We all agreed to abide by eBays terms and polices as set forth in the User Agreement. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. Seller with 11000 feedback. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. Located in: Ciudad Autonoma de Buenos Aires, Argentina. See the Abusive buyer policy for more examples of activity that we don't allow. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. eBay Business Equipment Purchase Protection. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. Do I need to pay extra for the eBay Money Back Guarantee? The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. We have several policies built into our business model that protect us from having to return items. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. This is obviously not how I shipped it out and was damaged in shipping. Sellers accept the majority of the risk when choosing to sell here. Read the complete details about the eBay Money Back Guarantee. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Just go to the ResolutionCenter and let us know. Most sellers refund as soon as they get the item back. This happens more often than not. Youll hear from us within 48 hours. So what happens if your eBay item is not as described? Copyright 1995-2023 eBay Inc. All Rights Reserved. You might be asking, Do private sellers have to accept returns? The answer is No. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. I grew up in Central Florida and have lived here my whole life. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. You can even notate it in your description when you list anything that might be wrong with the item. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. View cart for details. You can chat with other sellers about anything to do with running a business on eBay. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Youll hear from us within 48 hours. Tip Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. The seller will also pay for return shipping. NOTICE: 3D glasses are all different and must have a compatible TV set to work. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Take a front, back, side, and inside view of your item. However, we're here to help. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. Youll receive the return shipping label credit on your monthly invoice. If you're not able to resolve things with the seller, you can ask us to help. Send a message to the customer to solve the problem. We'll automatically close a return request if there's been no activity. Tip If you are scared to start eBay because of the fear of returns, dont be. Return Claim "Not As Described"? All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. If you're responsible for return shipping. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! I always encourage our members to use those photos! eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). - edited Having an accurate listing description is so important, especially if you are selling used items like I am. By having insurance, the buyer got his money back and I was still paid for my item. Ebay sides with buyers in not as described claims. Couldn't tell you if it helps but it doesn't hurt. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Copyright 1995-2023 eBay Inc. All Rights Reserved. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. See how to check the status of your return. I'd really like another option. Your email address will not be published. They claim they are not responsible for damage during shipment, and imply that I lost the part. Required fields are marked *. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Good luck and sorry you encountered this circumstance. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. I find that if an item sells once, it will again. Often, they will review the messages and realize the buyer did not read the listing. What does the eBay Money Back Guarantee cover? If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Covers your purchase price plus original shipping on virtually all items. Copyright 1995-2023 eBay Inc. All Rights Reserved. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. 01:47 PM If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Honestly, this is one of those lessons I have had to learn the hard way. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Select your reason for the return and enter a comment about why you're returning it. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. moment, Oh, Ship! The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. A buyer insists the item was not as described in order to force a return. It may only be used to recoup losses when an item is returned used or damaged. Its to protect myself from the buyer! Copyright 1995-2023 eBay Inc. All Rights Reserved. Spread the word, we know how to break the . Select your reason for closing the return from the dropdown, and add details if you want to. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. This may sound like overkill to you, but stay with me while I explain! Tune into our last eBay for Business podcast episode of 2022! Thats the great thing about implementing these tips. Adding these each time has saved me many times when buyers have tried to get me to accept a return. The seller covers the cost of the return. (2) One does not activate this seller protection by calling customer service. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. That is assuming the item is truly Not as Described. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! We guarantee that you will get the item you ordered or get your money back. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. 01-08-2020 Check the seller's return policy in the listing to see who is responsible for return shipping costs. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. Enter a return merchandise authorization number, if you use them. If, after a few days, youre not happy with the sellers resolution, were here to help. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Just go to the ResolutionCenter and let us know. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. So I take photographs of all of the items that I ship so I can use it as evidence that I packaged the item sufficiently. My second reason for taking photographs of the items I ship? The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Make sure the barcode is clear so the carrier can scan it easily. Select the percent you want to deduct from the refund amount. This is a good option for low-value items. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. If you offered free shipping, you'll need to refund the buyer the full amount of the item. naM fo elsI. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. Please read the rules If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. Learn more about our Condition of returns policy. I don't plan on stopping any time soon. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. 3. eBay will review your case and get back to you within 48 hours. You'll also be responsible for covering return shipping costs. We'll review your case and contact you within 48 hours. Open a case and try to work things out with the seller. 09:32 AM For example, you may haveopted to automatically accept return requests. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. It covers purchases paid with PayPal and most other electronic payment methods. - edited The eBay Money Back Guarantee is not a product warranty. Many buyers only make purchases from sellers that offer a returns policy. Print an eBay return label Tip Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays.
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