I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. This arrived within only two working days and all items were delivered intact and all there. . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. My son lost out on his Christmas presents as a result. Totally amazing service cannot fault. Over 90 off RRP. Asked for a pair of trainerscould not even tell what the guy said. Round and round in circles. All in all, satisfied with my purchase and dealings with this shop. Thank you so much. It's great to hear you are happy with the coat and that the delivery was so quick. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. AVOID THIS COMPANY!!!! Leave this blank if you'd like to publish your review anonymously. High performance sneakers, trending streetwear and exclusive product weve got you. Order placed Sunday afternoon and delivered Monday afternoon. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Replies to negative reviews in < 24 hours. And would recommend to all my friends amd family. It's your job. 2. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? If you miss this window, youll have to go through the returns process. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Please provide a valid proof of purchase. Ordered Nike trainers. All items must be returned in their original boxes and packaging. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Once Footasylum has received and inspected your order, a refund will be issued. That is great news that they arrived a day early!We hope to see you again very soon. Will definitely be ordering from them again. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. The lady at the till was no better. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Please note that we may share your email with the company to verify your order. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. - Lisa Lynch, posted 1 year ago Only response was we would receive a call within 8 hours - that was two days ago! Easy! They have sent them back to me and are refusing a refund. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. For full terms and conditions see here. Here are 8 tips for writing great reviews. Was told that neither was possible because I didnt return them in the original shoe box! Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Ordered almost 400 worth of clothes for my son on the 12th of December! When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. 2023 Trustpilot A/S. 2023 Trustpilot, Inc. All rights reserved. Read Customer Service Reviews of www.footasylum.com - Trustpilot Rolling eyes, rude attitude. Also it was delivered to Republic of Ireland avoiding customs charges. I will always order with footasylum I am very happy with the service and products. Perfect from start to finish. Find out how we combat fake reviews. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. Companies can ask for reviews via automatic invitations. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! 3 ratings with the average rating of 4 out of 5 stars. Thanks. Can I return my online order to one of your stores. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Will definitely be ordering from them again. Strengthen your review by uploading photos & videos. Quality, style and value superb. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Useless. Start your return online at the Footasylum website. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Just noticed that the box they have sent them in isn't for the correct trainers. Ordered standard delivery, was dispatched the next day & arrived the day after. Manners cost nothing. I will always order with footasylum I am very happy with the service and products. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". A simple full refund is all I wanted from the first time I was messed around!! No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. First and last time I will use this company. We are so glad to hear you are happy with the service. I was taught to value customers, no matter what job I was in. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Code Expires. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Footasylum exchanges are only available in the UK. Footasylum. Bought a pair of Boss trainers at the end of November 2022. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Your browser does not support embedded videos. Very disappointing.Would never order from them again! Unable to get in touch with anyone from customer service to resolve issue. She got the problem sorted in minutes. 10% off at Footasylum on first orders with this promo code. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. We hope to see you shopping with us very soon. Lancashire Got them cheaper than any other website. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. Check out what 59,467 people have written so far, and share your own experience. This time, however, when I ordered, their courier choice was Yodel. Manners cost nothing. They were dispatched quickly and delivered within a few days to Northern Ireland. Hey Getta,Thanks for leaving us a great review. !spoke to Edge lane store about colours in crocs. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. I was taught to value customers, no matter what job I was in. The North Face. Help future customers by talking about customer service, price, delivery, returns & refunds. Hey MattThanks for taking the time to leave us a review. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Hey MattThanks for taking the time to leave us a review. It goes against our guidelines to offer incentives for reviews. Why have i been rejected for my return as the item was faulty? Find out how we combat fake reviews. We hope to see you again very soon. 20%. Return an item in I have worked in retail for over 15 years. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. Purchased 2 pairs of Salomon trainers in different sizes. Great sale and super quick on delivery. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. One star as there is no 0 stars. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. Footasylum discount codes March 2023 - finder Ireland T3 is part of Future US Inc, an international media group and leading digital publisher. First and last time I will use this company. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Totally shocking service in regards to a faulty item that they . After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. Thanks,Rebekah. Hey MattThanks for taking the time to leave us a review. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note !
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