@katenoblett. Civil's don't have to give the hrs travel time as you have to start at a yard. Openreach aims to connect 20. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. You can view these money saving ideas by clickingHERE. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. on Was the First Engineer who the complaint was about actually a Qube Engineer? It was reported a yesterday (I think). The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. So, here's where it all started working as a Phone Engineer. The fault isnt due to fair wear and tear. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. Send us your details and we'll be in touch as soon as we can. 15h06. Orders and upgrades. @bt_uk. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. Thing is there is a lot of stuff under footways so you can't go mad. We need our broadband but have been told that it could take days to fix. Read about our approach to external linking. If the engineer is already working on the fault, then you won't be able to change the appointment. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. The ISP said it can take up to 72 hours. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Starting salary is poor, but you'll reach the higher rate after 3 years. They come across many different situations that require considerable skill and the ability to think and act quickly. Complex Engineering Reception and Triage. Contact BT. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & The union was . Well send you a confirmation email with your appointment date and time slot. BT promised two engineer appointments but no one turned up. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. (adsbygoogle = window.adsbygoogle || []).push({}); The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. Theres no charge for most engineer visits. More strikes are planned in the coming weeks in the rail dispute. Overtime is usually available so the minimum . If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For BT Openreach apprentice engineer Thomas (Tom) Dickenson. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Can Nigeria's election result be overturned? Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . We publish our charges in our terms and conditions charges schedule. Technical support. Training is rushed, clothing is poor and supervisory support is weak. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Necessary cookies are absolutely essential for the website to function properly. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Russian minister laughed at for Ukraine war claims. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. 30-03-2021 Log intoorder trackerusing your BT ID or order reference and postcode. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Job Responsibilities: Undertake poling when required Work on While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. Work programme gives an insight into life as an Openreach engineer. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. If you cant change your appointment, chat online or call us and we'll do it for you. Read about our approach to external linking. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. on If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. 1. on A specific time cannot be given and access must be available for the entire slot. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. 2023 BBC. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. Sustainability, Northern BT Openreach What a great place to work! It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. @richthestag. Response was given fairly soon after initial slection. Thousands of members of Communication Workers Union will take action for 24 hours. All in a day's work | 17 comments on LinkedIn Register (or login) on our website and you will not see this ad. For Myself and my team cover the whole of the UK. Ring sky told an engineer will come out in the next 48 hrs. I think Openreach work 7 days a week, and on bank holidays. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. Call us on0800 800 150to discuss your installation. Please only call if you have a letter from the government saying you are high-risk. Ex open reach engineer here, up until 5ish years ago. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. It could be Sky's Openreach account number, for the details that ISPs have given them. "These are the same workers who kept the country connected during the pandemic. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. BT. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Just click on. But it changed its tune when the Observer got involved. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. . Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. Damage to equipment within your premises caused by lightning or power surges. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). Asked 22 May 2022 The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Answered View answer in the context of this discussion Report post - Providing data governance through all operational teams in order to maintain and improve data quality. What tips or advice would you give to others applying to BT? Ask questions and share tips with other people 24 hours a day. Apprenticeships. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. 22h52, Hi. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! In your case, communication between the two appears to have broken down badly. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. They will call you to confirm their arrival time and to find out about any access requirements. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Lost or stolen. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. They will try and get you . You can view these money saving ideas by clicking HERE. Garry BT argued that you still received a partial service. He has sturdy life goals and knows where he wants to go. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. But opting out of some of these cookies may affect your browsing experience. Within 10 working days, Openreach will have completed their survey. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Anna Tims is away. Delayed repair following loss of service. - Providing support for Service and Commercial inventory. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. He is very hard working and does things without needing to be asked. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. CER / Field Insights - North England. Installation day: What to expect If the work is complex, Openreach will take longer to do all the external work. An engineer visit is requested, and no fault is found. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. Well let you know if this happens. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Ask questions and share tips with other people 24 hours a day. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. Depending on the type of fault and the stage we're at in repairing it, you can do this online. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Again, no one turned up. In 1987 I began a career as a British Telecom Engineer. This has been a nice experience and I wish the best to Arran in finding work.. Our broadband then stopped working completely. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. Faulty equipment like a telephone or router not covered by a maintenance contract. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. 13h08. @bt_uk. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Working from home no service passing the buck. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! We don't ask for any formal qualifications. So we have a line that works upstairs but he has broken the one we want downstairs. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . Within 10 working days, Openreach will have completed their survey. on My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. Well send you a text with your engineers name and mobile number. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. 26/04/2017. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. After a . BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. The cookie is used to store the user consent for the cookies in the category "Performance". Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. What are the time slots for Openreach engineer appointments? You were left wondering if this was just a temporary fix. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Anyone else had this? These cookies ensure basic functionalities and security features of the website, anonymously. Engineers from Openreach managed to cut our telephone line while they were working on our road. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. 13h06, I just wanted to provide to the mods and@NeilO. It also insists that the line is properly fixed. Engineers from Openreach managed to cut our telephone line while they were working on our road. Well let you know how quickly you could be up and running when you order fibre broadband. 12h52. It was reported a yesterday (I think). What is a Fibre to the Premises (FTTP) Service Identifier? The BBC is not responsible for the content of external sites. The installation takes around three hours and the Openreach engineer will need access to your property. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Not really a good service from BT. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . Do openreach/ BT engineers work 24/7 ? Openreach is the UK's digital network business. Your working hours Our engineers work 37.5 hours a week. That's usually four or five days a week between Monday and Sunday. @XRaySpeX . Engineers from Openreach cut the telephone line while working in the street. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. New grading structure. BT Openreach SFI2 Engineer Visits. ", http://www.speedtest.net/my-result/3167201384. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 You might not need a visit, just the right advice and help to identify the problem! Super helpful and knowledgeableman. The ISP said it can take up to 72 hours. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. This field is for validation purposes and should be left unchanged. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach.
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