You will be notified during the hiring process which checks are required by the position. The mission of our customer care teams exemplifies the need for humanunderstanding. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. To deliver on this purpose, we do things differently. You can also receive alerts via instant message. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Apply for Sr. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. Help us reimagine how people and organizations thrive! DISCLAIMER: Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. * Excellent communication & collaboration skills with strong ability to empathize with customers Esto te describe? Read more Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. Benefits . In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. You are Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. View Job description, benefits and responsibilities. Ten paid holidays per calendar year (8 fixed and 2 floating). View Job description, benefits and responsibilities. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Customer Care Representative Human Resources. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Copyright 2023 Grabjobs Pte.Ltd. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. * Make independent complex decisions within the scope of your authority You have successfully created a new job alert. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Health, Dental, Vision, Life Insurance and more. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. The estimated base pay is $36,558 per year. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Interested in Workday positions? Take the first step today by joining our talent community. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. Learn more about our customer care offices. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. 88 followers . Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We strive for Excellence Every Day by collaborating with our clients and colleagues. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. Customer Care Representative - with Growth Opportunities at Alight today! This role is designed for people who have strong empathy and communication skills. They answer inquiries by phone, e-mail, web chat, or social media. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Alight believes diversity should be visible, valued, and sustained throughout the organization. 26 Alight Customer Care Representative jobs available on Indeed.com. Scroll down below to view similar jobs . Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . Get hired today! As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. I was responsible for keeping up to date with daily schedules and routines and managed all of . We are Alight Solutions. READ MORE Important information: Accurately documenting all conversations and actions taken on each interaction. Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. at Alight Solutions. Health insurance is either BCBSIL or Kaiser depending on where you are located. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. Alight Easy 1-Click Apply. West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Responding promptly to customer inquiries. We are brave in spirit, act decisively, learn quickly and get it done. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. All Rights Reserved. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. $50K-$69K Per Year (Glassdoor est.) We are forthright and genuine when we speak. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Posting id: 823465203. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Location https://www.consumer.ftc.gov/articles/0243-job-scams. Explore careers Media or Investor inquiries? * Bilingual (English/Spanish) is a plus At Alight, we are reimagining how people and organizations thrive. Full-time $12.50 an hour. 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. Find out if you meet the requirements! Our Promise Work-Life Balance We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Service / Guest Services, Part-Time Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. Learn more at . Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Must be able to work a flexible schedule based upon high call volume needs. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. * PEOPLE MATTER is one of our company s core values. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. We combine data-driven . The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Be prepared to answer why you are interested in this particular job opening. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. then the employee has changed 1 company and 1 job. On average, Willa Davie works for one . Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. Alight Easy 1-Click Apply. These teams are a critical component of Alights health care,retirement and HR-delivery services. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. * Strong attention to detail with critical thinking skills * Call Center and Hospitality experience preferred. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. You will Si es as , entonces ReedGroup es para ti! The estimated additional pay is $2,234 per year. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. This is a 6 months project and we offer Full Time Shifts (Rotating). It's why we're so driven to connect passion with purpose. * Express yourself in an open and honest manner Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language Are you interested in helping us shape the future of work and life for organizations, people and their families? * Demonstrate a high level of confidentiality and professionalism Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. View similar Customer Service / Guest Services jobs below. Cons You can deactivate or delete job alerts by clicking the button below. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. This is a 6 months project and we offer Full Time Shifts (Rotating). Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. * Demonstrate a positive attitude, self-awareness and embrace feedback You have reached your maximum number of active job alerts. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. Customer Care Representative Greater Toronto Area, Canada. Key Duties & Responsibilities. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. to demonstrate your interest in the role. A Customer Service Representative also handles concerns, complaints, or other issues. See our awards. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. We strive for Excellence Every Day by collaborating with our clients and colleagues. We promote healthy lifestyles and flexible work arrangements for our employees. Alight Solutions offers a promising . Please enter a Name and Password so you can update your Job Alerts in the future. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Our story starts with a simple universal truth: Every business is a people business. * High School Diploma or equivalent is required, bachelor's degree a plus Our story starts with a simple universal truth: Every business is a people business. Our story starts with a simple universal truth: Every business is a people business. #beAlight Mid Level Find the best jobs in the US, apply in 1 click and get a job today! Alight Solutions is committed to a diverse workforce and is an affirmative action employer. This job listing has expired and the position may no longer be open for hire. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. HDHP or PPO available., At Alight, we believe a companys success starts with its people.
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